[c-nsp] Cisco Branch router needs a reboot after updating MOH

[Thomason, Simon]

Hey All,

Just to clear up levels of knowledge before I begin I only do the data side of the network but I am now chasing up a problem for our Voice team as each time they update the Music on hold on our branch routes they need to reboot the router to get the MOH to work properly.

I for the life of me can believe that you have to reboot a router to get MOH working so I am asking the if there something they are missing with this updates. I did a bit of basic looking around and could not find out anything with my limited knowledge of this area.

Any help our guidance would be appreciated. Also know I could lodge a job on this one but thought it must be something simple missing.

Models 1800 2800 2900 affected.

====issue====
Issue - Once we upload the new MOH file, if we don't reboot the gateway then phones doesn't play the complete hold message and just keep repeating 2-3 seconds of whole file. We tried it on all RACQ branches and each gateway had the same issue.
====issue====


====Config====
!
call-manager-fallback
 moh SampleAudioSource.ulaw.wav
 multicast moh 239.1.1.9 port 16384 route 10.54.21.1 10.54.20.1
!
====Config====

====log====
CRN11R01#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.0(1)M1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Wed 02-Dec-09 15:23 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M1, RELEASE SOFTWARE (fc1)

CRN11R01 uptime is 19 hours, 10 minutes
System returned to ROM by reload at 18:26:47 EST Mon Dec 5 2011
System restarted at 18:28:05 EST Mon Dec 5 2011
System image file is "flash0:c2900-universalk9-mz.SPA.150-1.M1.bin"
Last reload reason: Reload Command



This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export at cisco.com.

Cisco CISCO2911/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID #############
3 Gigabit Ethernet interfaces
21 Serial interfaces
1 Channelized E1/PRI port
2 Voice FXS interfaces
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
254464K bytes of ATA System CompactFlash 0 (Read/Write)


License Info:

License UDI:

-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*0        CISCO2911/K9          #############



Technology Package License Information for Module:'c2900'

----------------------------------------------------------------
Technology    Technology-package          Technology-package
              Current       Type          Next reboot
-----------------------------------------------------------------
ipbase        ipbasek9      Permanent     ipbasek9
security      None          None          None
uc            uck9          Permanent     uck9
data          None          None          None

Configuration register is 0x2102


Directory of flash0:/

    1  -rw-    62558836  Feb 11 2010 15:43:34 +10:00  c2900-universalk9-mz.SPA.150-1.M1.bin
    2  -rw-        2903  Feb 11 2010 15:50:40 +10:00  cpconfig-29xx.cfg
    3  -rw-     2915328  Feb 11 2010 15:50:54 +10:00  cpexpress.tar
    4  -rw-        1038  Feb 11 2010 15:51:04 +10:00  home.shtml
    5  -rw-      115712  Feb 11 2010 15:51:12 +10:00  home.tar
    6  -rw-     1697952  Feb 11 2010 15:51:24 +10:00  securedesktop-ios-3.1.1.45-k9.pkg
    7  -rw-      415956  Feb 11 2010 15:51:36 +10:00  sslclient-win-1.1.4.176.pkg
    8  -rw-         600   Mar 8 2010 12:46:20 +10:00  vlan.dat
    9  -rw-     2795232   Dec 5 2011 18:26:24 +10:00  SampleAudioSource.ulaw.wav
   10  -rw-       18294  Jan 18 2011 12:23:56 +10:00  CRN11R01-18012011.CONF

260153344 bytes total (189607936 bytes free)
====log====

Simon Thomason

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