[c-nsp] TAC hits a new record level of aggravation...

[Orr, Jeff B.]

Yes, I have run into this over and over during this last week. I ended up emailing the files due to the issues.

I also had problems with the HTTP upload as well.
-jeff


> On Feb 1, 2014, at 9:54 AM, Pavel Skovajsa <pavel.skovajsa at gmail.com> wrote:
> 
> Resurrecting this thread,
> 
> Is any of you having issues uploading file attachments to TAC cases using
> the http java page? Somehow nobody in our org can upload anything - we have
> latest Firefox, latest Java from Sun, still after clicking the "Submit"
> button in the "file upload window" nothing happens.
> 
> Regards,
> -pavel skovajsa
> 
> 
>> On Thu, Nov 7, 2013 at 12:13 PM, Antonio Soares <amsoares at netcabo.pt> wrote:
>> 
>> Another tool that is a nightmare. The new bug search tool: it hangs my IE
>> 9,
>> my FF 25, ...
>> 
>> This is what FF tells me:
>> 
>> "A script on this page may be busy, or it may have stopped responding. You
>> can stop the script now, or you can continue to see if the script will
>> complete.
>> 
>> Script:
>> https://tools.cisco.com/bugsearch/resources-2.0.5/js/jquery-1.8.2.js:624"
>> 
>> 
>> Java, JavaScript, etc, why do we need that ?
>> 
>> 
>> Regards,
>> 
>> Antonio Soares, CCIE #18473 (R&S/SP)
>> amsoares at netcabo.pt
>> http://www.ccie18473.net
>> 
>> 
>> -----Original Message-----
>> From: cisco-nsp [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of
>> Justin M. Streiner
>> Sent: domingo, 3 de Novembro de 2013 14:35
>> To: cisco-nsp at puck.nether.net
>> Subject: Re: [c-nsp] TAC hits a new record level of aggravation...
>> 
>>> On Sun, 3 Nov 2013, Jeff Kell wrote:
>>> 
>>> Customer support died a decade ago.
>> 
>> For the front-end stuff, sure.
>> 
>> To be fair, and to give credit where credit is due, I have dealt with some
>> TAC engineers who have been incredibly helpful, professional, and
>> responsive.  For the things I generally reach out to TAC for, it seems like
>> the level of response I've gotten recently has improved a bit from, say,
>> two
>> years ago.
>> 
>> jms
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>