[c-nsp] Update error on Cisco CSC-SSM Module..

[Andrew Jones]

Call cisco tac on the phone and ask them to associate your service contract to your cisco.com profile. If you have trouble then ask to escalate to a duty manager, and you should be able to sort it out.

Cheers,

Andrew Jones


-----Original Message-----
From: cisco-nsp [mailto:cisco-nsp-bounces at puck.nether.net] On Behalf Of Howard Leadmon
Sent: Monday, 17 February 2014 8:14 AM
To: cisco-nsp at puck.nether.net
Subject: [c-nsp] Update error on Cisco CSC-SSM Module..


 I have a CSC-SSM-10 module that has been running and kept current with patterns for quite a few years, and in fact has about a year left on the current subscription.

 About 2 days ago it started emailing me the current error, and even using my google fu I can't seem to find anything on this, so curious is anyone here has run across this issue, and if anyone knows of a fix.

 Here are the errors I am seeing:

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support..
The error code is 62.

AntiSpamEngine : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support..
The error code is 62.
 
AntiSpamPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support..
The error code is 62.



 So what do I do, write to Cisco TAC, and the response I get is the unit isn't registered to me, which blows my mind as we bought and have been running and buying updates from Cisco now for at least the past 5 years, and now it's not ours, so they won't help.

 Outside that, I am about ready to toss the sucker in the trash, and buy something from a company that will actually support their stuff if you have a current subscription.. 



---
Howard Leadmon 




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