[c-nsp] Update error on Cisco CSC-SSM Module..

[David White, Jr. (dwhitejr)]

The error code 62 is indicating a certificate validation has failed. 
For this issue, you need to upgrade to patch 1140.

I don't quite understand the challenge you are facing opening a TAC case
- if the CSC module is under a support contract.  Have you tried again?

Sincerely,

David.

On 2/16/2014 4:14 PM, Howard Leadmon wrote:
>  I have a CSC-SSM-10 module that has been running and kept current with
> patterns for quite a few years, and in fact has about a year left on the
> current subscription.
>
>  About 2 days ago it started emailing me the current error, and even using
> my google fu I can't seem to find anything on this, so curious is anyone
> here has run across this issue, and if anyone knows of a fix.
>
>  Here are the errors I am seeing:
>
> AntiVirusPattern : Pattern Update: The download file was unsuccessful for
> ActiveUpdate was unable to verify security information. The local trusted
> info database is corrupted. Please contact Trend Micro technical support..
> The error code is 62.
>
> AntiSpamEngine : Pattern Update: The download file was unsuccessful for
> ActiveUpdate was unable to verify security information. The local trusted
> info database is corrupted. Please contact Trend Micro technical support..
> The error code is 62.
>  
> AntiSpamPattern : Pattern Update: The download file was unsuccessful for
> ActiveUpdate was unable to verify security information. The local trusted
> info database is corrupted. Please contact Trend Micro technical support..
> The error code is 62.
>
>
>
>  So what do I do, write to Cisco TAC, and the response I get is the unit
> isn't registered to me, which blows my mind as we bought and have been
> running and buying updates from Cisco now for at least the past 5 years, and
> now it's not ours, so they won't help.
>
>  Outside that, I am about ready to toss the sucker in the trash, and buy
> something from a company that will actually support their stuff if you have
> a current subscription.. 
>
>
>
> ---
> Howard Leadmon 
>
>
>
>
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