[c-nsp] Cisco TSOM

[Christina Klam]

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Hello,

After having a series of issues with Cisco TAC's handling of issues
crossing multiple platforms (NX-OS, Cat6500, Cat4500X,...), we are
investigating what is out there to navigate TAC better.  We were just
told about Cisco TSOM.  Is anyone using it?  If so, how big is your
network and staff (e.g. how many nodes, average number of TAC tickets a
month, number of Network Engineers on staff,)?  Do you find it useful?
Would you recommend it and why?

Thank you,

Christina Klam
Network Engineer
Institute for Advanced Study
Email:  cklam at ias.edu

Einstein Drive          Telephone: 609-734-8154
Princeton, NJ 08540     Fax:  609-951-4418

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