[c-nsp] OT: support services

Eli Kagan e.kagan at yahoo.com
Sat Aug 5 14:42:09 EDT 2017

I have been buying this kind of service from Dimension Data. It was half the price of Cisco's offering. However, it was fully backed by a real Cisco contract so there was no issue with getting support trough TAC or with software updates.
-- ek

      From: Charles Sprickman via cisco-nsp <cisco-nsp at puck.nether.net>
 To: Cisco Network Service Providers <cisco-nsp at puck.nether.net> 
 Sent: Saturday, August 5, 2017 2:29 PM
 Subject: [c-nsp] OT: support services
Hi all,

This is 100% cisco-specific, but not technical.

I’m finding lots of vendors offering their own version of support programs, many of which are competitively-priced and backed with really well-stocked part bins.  Of course they cannot offer software.

We’ve had one of our office folks calling Cisco for the last few days to try and get some pricing/part #s for software-only support.  Then it occurred to me that a very cisco-like move when competitors start offering support would be to drop the software-only option, forcing customers that want legit software back to Cisco.  Am I wrong?  Specifically, looking for software-only for ASR-1002X (and relevant to that other thread going on, yes 16GB, yes even with dual IOS running have room for multiple v4/v6 bgp feeds).

Ideally I’d like to buy the software support online without screwing around with a sales team.


Charles Sprickman
Bway.net - New York's Best Internet www.bway.net
spork at bway.net - 212.982.9800

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