[cisco-voip] IPCC Express - JTAPI Triggers

[Anthony Mendoza]

You know, the translation was the first tihng I tried, but I get the 
fast busy with that too...  so I just figured you can't use a 
translation pattern on a CTI route point...is that correct or incorrect?
--
Anthony Mendoza

On 7/27/2004 7:42 AM, Lelio Fulgenzi wrote:
> If the application is doing the same thing and you don't need stats to 
> be differentiated on the different incoming lines, why not use a 
> translation or a CTI route point that forwards to the original trigger? 
> I'd try the translation first, in case forwarding doesn't work properly.
>  
> 
>     ----- Original Message -----
>     *From:* Anthony Mendoza <mailto:amendoza at Niku.com>
>     *To:* Voll, Scott <mailto:Scott.Voll at wesd.org>
>     *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     *Sent:* Tuesday, July 27, 2004 10:39 AM
>     *Subject:* Re: [cisco-voip] IPCC Express - JTAPI Triggers
> 
> 
>     I'll give that a try...  I just figured that would be extra work...
>     does an IPCC app not support multiple JTAPI triggers for incoming DNs?
>     --
>     Anthony Mendoza
>     Senior Infrastructure Manager
>     t: 650-298-5955
>     c: 510-579-1909
>     f: 650-701-2730
>     e: amendoza at niku.com <mailto:amendoza at niku.com>
> 
> 
>     On 7/27/2004 7:29 AM, Voll, Scott wrote:
>      > Can you make a second application and dump them into the same Queue?
>      >
>      > Would that take care of your needs?
>      >
>      > scott
>      >
>      > -----Original Message-----
>      > From: Anthony Mendoza [mailto:amendoza at niku.com]
>      > Sent: Tuesday, July 27, 2004 7:15 AM
>      > To: Voll, Scott
>      > Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>      > Subject: Re: [cisco-voip] IPCC Express - JTAPI Triggers
>      >
>      >
>      > Yes, the 2nd DN is a CTI route point in CM.....  Prior to that I
>     tested
>      > it by making it an extension on my phone and it rings through
>     fine (so I
>      >
>      > know the config for the DID is working)...  Something I was
>     wondering is
>      >
>      > what is the association between apps and scripts..I was assuming
>     1 to 1,
>      >
>      > but when would you not have a 1 to 1 (like in your case)?
>      > --
>      > Anthony Mendoza
>      >
>      > On 7/27/2004 7:06 AM, Voll, Scott wrote:
>      >  > Sorry Anthony-
>      >  >
>      >  >
>      >  >
>      >  > I wasn't able to get on my CRS server when I replied.
>      >  >
>      >  >
>      >  >
>      >  > I'm actually using the same script and making two different
>      > applications
>      >  > in order to do the same thing for two different TAC numbers.
>      >  >
>      >  >
>      >  >
>      >  > Have you made the second DN a CTI Route Point in CM?
>      >  >
>      >  >
>      >  >
>      >  > Scott
>      >  >
>      >  >
>      >  >
>      >  >
>      >
>     ------------------------------------------------------------------------
>      >  >
>      >  > *From:* Voll, Scott
>      >  > *Sent:* Monday, July 26, 2004 8:28 PM
>      >  > *To:* Anthony Mendoza; cisco-voip at puck.nether.net
>     <mailto:cisco-voip at puck.nether.net>
>      >  > *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
>      >  >
>      >  >
>      >  >
>      >  > so it's associated to both the jtapi and RM users?
>      >  >
>      >  >     -----Original Message-----
>      >  >     *From:* Anthony Mendoza [mailto:amendoza at Niku.com]
>      >  >     *Sent:* Mon 7/26/2004 7:02 PM
>      >  >     *To:* Voll, Scott; cisco-voip at puck.nether.net
>     <mailto:cisco-voip at puck.nether.net>
>      >  >     *Cc:*
>      >  >     *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
>      >  >
>      >  >     First thing I checked...my current number isn't associated
>     to the
>      >  >     rmjtapi user so I didn't think of adding the 2nd one to
>      > it..However
>      >  >     both ports/extensions are associated with the jtapi user
>     (used to
>      >  >     create the triggers).
>      >  >
>      >  >    
>      >  >
>      >  >
>      >
>     ------------------------------------------------------------------------
>      >  >
>      >  >     *From:* Voll, Scott [mailto:Scott.Voll at wesd.org]
>      >  >     *Sent:* Monday, July 26, 2004 6:58 PM
>      >  >     *To:* Anthony Mendoza; cisco-voip at puck.nether.net
>     <mailto:cisco-voip at puck.nether.net>
>      >  >     *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
>      >  >
>      >  >     have you checked your rmuser?
>      >  >
>      >  >         -----Original Message-----
>      >  >         *From:* Anthony Mendoza [mailto:amendoza at Niku.com]
>      >  >         *Sent:* Mon 7/26/2004 5:52 PM
>      >  >         *To:* cisco-voip at puck.nether.net
>     <mailto:cisco-voip at puck.nether.net>
>      >  >         *Cc:*
>      >  >         *Subject:* [cisco-voip] IPCC Express - JTAPI Triggers
>      >  >
>      >  >        
>      >  >

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