[cisco-voip] IPCC Express - JTAPI Triggers
Lelio Fulgenzi
lelio at uoguelph.ca
Tue Jul 27 11:02:54 EDT 2004
We've got a translation to our CTI routepoint trigger and it works fine. Have you checked your search space on your translation?
----- Original Message -----
From: Anthony Mendoza
To: Lelio Fulgenzi
Cc: Voll, Scott ; cisco-voip at puck.nether.net
Sent: Tuesday, July 27, 2004 10:53 AM
Subject: Re: [cisco-voip] IPCC Express - JTAPI Triggers
You know, the translation was the first tihng I tried, but I get the
fast busy with that too... so I just figured you can't use a
translation pattern on a CTI route point...is that correct or incorrect?
--
Anthony Mendoza
On 7/27/2004 7:42 AM, Lelio Fulgenzi wrote:
> If the application is doing the same thing and you don't need stats to
> be differentiated on the different incoming lines, why not use a
> translation or a CTI route point that forwards to the original trigger?
> I'd try the translation first, in case forwarding doesn't work properly.
>
>
> ----- Original Message -----
> *From:* Anthony Mendoza <mailto:amendoza at Niku.com>
> *To:* Voll, Scott <mailto:Scott.Voll at wesd.org>
> *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> *Sent:* Tuesday, July 27, 2004 10:39 AM
> *Subject:* Re: [cisco-voip] IPCC Express - JTAPI Triggers
>
>
> I'll give that a try... I just figured that would be extra work...
> does an IPCC app not support multiple JTAPI triggers for incoming DNs?
> --
> Anthony Mendoza
> Senior Infrastructure Manager
> t: 650-298-5955
> c: 510-579-1909
> f: 650-701-2730
> e: amendoza at niku.com <mailto:amendoza at niku.com>
>
>
> On 7/27/2004 7:29 AM, Voll, Scott wrote:
> > Can you make a second application and dump them into the same Queue?
> >
> > Would that take care of your needs?
> >
> > scott
> >
> > -----Original Message-----
> > From: Anthony Mendoza [mailto:amendoza at niku.com]
> > Sent: Tuesday, July 27, 2004 7:15 AM
> > To: Voll, Scott
> > Cc: cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> > Subject: Re: [cisco-voip] IPCC Express - JTAPI Triggers
> >
> >
> > Yes, the 2nd DN is a CTI route point in CM..... Prior to that I
> tested
> > it by making it an extension on my phone and it rings through
> fine (so I
> >
> > know the config for the DID is working)... Something I was
> wondering is
> >
> > what is the association between apps and scripts..I was assuming
> 1 to 1,
> >
> > but when would you not have a 1 to 1 (like in your case)?
> > --
> > Anthony Mendoza
> >
> > On 7/27/2004 7:06 AM, Voll, Scott wrote:
> > > Sorry Anthony-
> > >
> > >
> > >
> > > I wasn't able to get on my CRS server when I replied.
> > >
> > >
> > >
> > > I'm actually using the same script and making two different
> > applications
> > > in order to do the same thing for two different TAC numbers.
> > >
> > >
> > >
> > > Have you made the second DN a CTI Route Point in CM?
> > >
> > >
> > >
> > > Scott
> > >
> > >
> > >
> > >
> >
> ------------------------------------------------------------------------
> > >
> > > *From:* Voll, Scott
> > > *Sent:* Monday, July 26, 2004 8:28 PM
> > > *To:* Anthony Mendoza; cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net>
> > > *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
> > >
> > >
> > >
> > > so it's associated to both the jtapi and RM users?
> > >
> > > -----Original Message-----
> > > *From:* Anthony Mendoza [mailto:amendoza at Niku.com]
> > > *Sent:* Mon 7/26/2004 7:02 PM
> > > *To:* Voll, Scott; cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net>
> > > *Cc:*
> > > *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
> > >
> > > First thing I checked...my current number isn't associated
> to the
> > > rmjtapi user so I didn't think of adding the 2nd one to
> > it..However
> > > both ports/extensions are associated with the jtapi user
> (used to
> > > create the triggers).
> > >
> > >
> > >
> > >
> >
> ------------------------------------------------------------------------
> > >
> > > *From:* Voll, Scott [mailto:Scott.Voll at wesd.org]
> > > *Sent:* Monday, July 26, 2004 6:58 PM
> > > *To:* Anthony Mendoza; cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net>
> > > *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
> > >
> > > have you checked your rmuser?
> > >
> > > -----Original Message-----
> > > *From:* Anthony Mendoza [mailto:amendoza at Niku.com]
> > > *Sent:* Mon 7/26/2004 5:52 PM
> > > *To:* cisco-voip at puck.nether.net
> <mailto:cisco-voip at puck.nether.net>
> > > *Cc:*
> > > *Subject:* [cisco-voip] IPCC Express - JTAPI Triggers
> > >
> > >
> > >
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