[cisco-voip] IPCC Express - JTAPI Triggers

[Lelio Fulgenzi]

If the application is doing the same thing and you don't need stats to be differentiated on the different incoming lines, why not use a translation or a CTI route point that forwards to the original trigger? I'd try the translation first, in case forwarding doesn't work properly.

  ----- Original Message ----- 
  From: Anthony Mendoza 
  To: Voll, Scott 
  Cc: cisco-voip at puck.nether.net 
  Sent: Tuesday, July 27, 2004 10:39 AM
  Subject: Re: [cisco-voip] IPCC Express - JTAPI Triggers



  I'll give that a try...  I just figured that would be extra work... 
  does an IPCC app not support multiple JTAPI triggers for incoming DNs?
  --
  Anthony Mendoza
  Senior Infrastructure Manager
  t: 650-298-5955
  c: 510-579-1909
  f: 650-701-2730
  e: amendoza at niku.com


  On 7/27/2004 7:29 AM, Voll, Scott wrote:
  > Can you make a second application and dump them into the same Queue?
  > 
  > Would that take care of your needs?
  > 
  > scott
  > 
  > -----Original Message-----
  > From: Anthony Mendoza [mailto:amendoza at niku.com]
  > Sent: Tuesday, July 27, 2004 7:15 AM
  > To: Voll, Scott
  > Cc: cisco-voip at puck.nether.net
  > Subject: Re: [cisco-voip] IPCC Express - JTAPI Triggers
  > 
  > 
  > Yes, the 2nd DN is a CTI route point in CM.....  Prior to that I tested
  > it by making it an extension on my phone and it rings through fine (so I
  > 
  > know the config for the DID is working)...  Something I was wondering is
  > 
  > what is the association between apps and scripts..I was assuming 1 to 1,
  > 
  > but when would you not have a 1 to 1 (like in your case)?
  > --
  > Anthony Mendoza
  > 
  > On 7/27/2004 7:06 AM, Voll, Scott wrote:
  >  > Sorry Anthony-
  >  >
  >  > 
  >  >
  >  > I wasn't able to get on my CRS server when I replied.
  >  >
  >  > 
  >  >
  >  > I'm actually using the same script and making two different
  > applications
  >  > in order to do the same thing for two different TAC numbers.
  >  >
  >  > 
  >  >
  >  > Have you made the second DN a CTI Route Point in CM?
  >  >
  >  > 
  >  >
  >  > Scott
  >  >
  >  > 
  >  >
  >  >
  > ------------------------------------------------------------------------
  >  >
  >  > *From:* Voll, Scott
  >  > *Sent:* Monday, July 26, 2004 8:28 PM
  >  > *To:* Anthony Mendoza; cisco-voip at puck.nether.net
  >  > *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
  >  >
  >  > 
  >  >
  >  > so it's associated to both the jtapi and RM users?
  >  >
  >  >     -----Original Message-----
  >  >     *From:* Anthony Mendoza [mailto:amendoza at Niku.com]
  >  >     *Sent:* Mon 7/26/2004 7:02 PM
  >  >     *To:* Voll, Scott; cisco-voip at puck.nether.net
  >  >     *Cc:*
  >  >     *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
  >  >
  >  >     First thing I checked...my current number isn't associated to the
  >  >     rmjtapi user so I didn't think of adding the 2nd one to
  > it..However
  >  >     both ports/extensions are associated with the jtapi user (used to
  >  >     create the triggers).
  >  >
  >  >     
  >  >
  >  >
  > ------------------------------------------------------------------------
  >  >
  >  >     *From:* Voll, Scott [mailto:Scott.Voll at wesd.org]
  >  >     *Sent:* Monday, July 26, 2004 6:58 PM
  >  >     *To:* Anthony Mendoza; cisco-voip at puck.nether.net
  >  >     *Subject:* RE: [cisco-voip] IPCC Express - JTAPI Triggers
  >  >
  >  >     have you checked your rmuser?
  >  >
  >  >         -----Original Message-----
  >  >         *From:* Anthony Mendoza [mailto:amendoza at Niku.com]
  >  >         *Sent:* Mon 7/26/2004 5:52 PM
  >  >         *To:* cisco-voip at puck.nether.net
  >  >         *Cc:*
  >  >         *Subject:* [cisco-voip] IPCC Express - JTAPI Triggers
  >  >
  >  >         
  >  >
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