[cisco-voip] Quality Report Tool

[Candace Holman]

The QRT softkey can be set on an idle phone and/or a call in progress 
button template.

After the user presses QRT softkey, a report in registered in 
Serviceability - Tools-  Phone Problems REport Viewer.  You query based on 
server ip and dates and can select from lots of fields including jitter 
statistics, codec, source/dest stats of all kinds, and more

On the phone when you press QRT:

First level:
Problems with last call, Phone recently rebooted, Can't make calls

Second level:
Problems with last call - 10 choices regarding echo, choppy, robotic, 
delays, volume, one-way audio, call dropped
Phone recently rebooted (no second level questions)
Can't make calls - 5 choices regarding busy tone, fast busy, repeated 
dialtone, absence of dialtone, silence after dialing

hth,
Candace

At 04:25 PM 11/4/2004, Lelio Fulgenzi wrote:
>I'm just wondering what people's experience with the quality report tool 
>are. I know there is a softkey that users can use to tag problem calls, 
>but I'm just wondering at the relevance of the data collected and how it 
>is presented. Does anyone have a list of questions the survey asks you 
>when you press the number? I looked it up on CCO and didn't find an 
>example of the questions. Maybe I didn't look deep enough?
>
>--------------------------------------------------------------------------------
>Lelio Fulgenzi, B.A.
>Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>
>"This signature may contain traces of nuts"
>--------------------------------------------------------------------------------
>
>_______________________________________________
>cisco-voip mailing list
>cisco-voip at puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20041104/f7ba40d1/attachment.html