[cisco-voip] ATA problems

[Vincent De Keyzer]

Hello,

 

we are using CCM to offer Centrex services to our customers.

 

Typically, each customer has a few phones + one ATA. Each customer is in a
different location across the city.

 

Now, one of my customers has problems with its ATA: transmission breaks
during the first page, or during some other of the pages - and sometimes it
just gets through fine. No pattern can be identified here.

 

Of course, I thought of slips on the GW, but the gateway is used by all the
customers, and no other customer complains about this.

 

A tech has been on site and tried to receive faxes on his laptop, without
success. So it's not the fax machine either.

 

Any ideas?

 

Vincent

 

 

 

 

 

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