[cisco-voip] ATA problems

[Adam Pierce]

I am having this same issue with faxes and ATAs.  It's caused by the
speed of the fax being set too high.  If you can lower the rate to 14.4
or 9.6, it will fix your problem.  An issue I am having is with smaller
faxes that don't have a speed setting.  Does anyone know a fix or
workaround for this.  I've tried setting max rate on GW, but didn't
help.
Thanks
Adam

>>> "Vincent De Keyzer" <vincent at dekeyzer.net> 11/18/2004 9:51:44 AM
>>>
Hello,

 

we are using CCM to offer Centrex services to our customers.

 

Typically, each customer has a few phones + one ATA. Each customer is
in a
different location across the city.

 

Now, one of my customers has problems with its ATA: transmission
breaks
during the first page, or during some other of the pages - and
sometimes it
just gets through fine. No pattern can be identified here.

 

Of course, I thought of slips on the GW, but the gateway is used by all
the
customers, and no other customer complains about this.

 

A tech has been on site and tried to receive faxes on his laptop,
without
success. So it's not the fax machine either.

 

Any ideas?

 

Vincent