[cisco-voip] FAC on 4.12

[Lelio Fulgenzi]

Excellent - thanks Wes. We were quite worried about this as it affects almost 5000 of our clients!

  ----- Original Message ----- 
  From: Wes Sisk 
  To: Lelio Fulgenzi ; cisco-voip at puck.nether.net 
  Sent: Thursday, April 07, 2005 3:18 PM
  Subject: RE: [cisco-voip] FAC on 4.12


  The unseen part of that DDTS:

  <snip>
  The issue can be fixed by upgrading to 4.1(2.43) or newer Call Manager.
  The older Call Manager sends CallInfoMessage (the one sent just before
  ZipZip StartTone), which has empty CalledParty field. For the later CM
  version, it has *****.
  So when 7905 phone receives CallInfoMessage with empty CalledParty field, it
  interperets it as "Unknown Number", while 7960 interprets it as "External
  Call".
  The upgrade to 4.1(2.43) or newer Call Manager resolves the issue. All phone
  models will display the same information (*****).
  </snip>

  /Wes
  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net
  [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Lelio Fulgenzi
  Sent: Thursday, April 07, 2005 3:12 PM
  To: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] FAC on 4.12


  Really? I was told it was this one! I guess I will have to try it out on
  4.1(3) with the latest 7912 code and see if it is fixed.




  CSCsa66959 Bug Details



  Headline Inconsistent DisplayPrompt When Using FAC/CMC
  Product basic-phonesModel
  Component sw-phone-7912-sccpDuplicate of
  Severity 4  Severity helpStatus Resolved  Status help
  First Found-in Version 6.0First Fixed-in Version   Version help
  Release Notes

  Symptom:

  "Unknown Number" is shown when IP Phone user is prompted for FAC or CMC code

  Conditions:

  Issue seen only on 7905/7912 phones. On other Ip phones 7940/7960 phones,
  "External
  Call" is shown when IP Phone users are prompted for their FAC/CMC Code.

  Workaround:
  None






  ----- Original Message -----
  From: Wes Sisk
  To: Lelio Fulgenzi ; cisco-voip at puck.nether.net ; PRuttman at foley.com
  Sent: Thursday, April 07, 2005 1:20 PM
  Subject: RE: [cisco-voip] FAC on 4.12


  "unknown number" is CSCee79230.  Appears to be resolved in 4.1(3)

  Request for configurable text is documented in CSCef87148.  Please drop an
  email to your Cisco account teams and let them know how you feel about this
  feature request.

  /Wes

  -----Original Message-----
  From: cisco-voip-bounces at puck.nether.net
  [mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Lelio Fulgenzi
  Sent: Thursday, April 07, 2005 11:10 AM
  To: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] FAC on 4.12


  Not that I know of.

  There's a bug with the 7912s that actually show 'unknown number' rather than
  external call when entering.



  ----- Original Message -----
  From: Ruttman, Peter G.
  To: cisco-voip at puck.nether.net
  Sent: Thursday, April 07, 2005 11:07 AM
  Subject: [cisco-voip] FAC on 4.12


  Anyone know how to change the display 'External Call' that comes up when you
  are prompted to enter the client matter code for Forced Authorization Codes?
  I'd like to change it from 'External Call' to 'Enter Client Code#' if that
  will not cause issues with other things.
  Pete Ruttman

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