[cisco-voip] Extension Mobility Login Unsuccessful Error:[2]

[Alan]

No, I didn't install CSA. I tried to stop Symantec AntiVirus Service and run
the CCMPwdChanger but still the same. Can I just paste the encrypted
password from passwordutils to HKEY_LOCAL_Machine\Software\Cisco System,
Inc.\Directory Configuration\Appusers\CCMSysUser\Password ?? 

Regards/Alan

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Friday, April 22, 2005 11:35 PM
To: Alan
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Extension Mobility Login Unsuccessful Error:[2]

Sounds like you have CSA running.  Try disabling it before running
ccmpwdchanger.

-Ryan
On Apr 22, 2005, at 11:27 AM, Alan wrote:

Dear Ryan,

When I try to use CCMPwdChanger, it prompt out the error message "Run-time
error: 5": Invalid procedure call or argument. I already reboot the server
but still the same. Do you know how to fix this ? Thanks a lot !!

Regards/Alan

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, April 21, 2005 8:49 PM
To: Alan Su
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Extension Mobility Login Unsuccessful Error:[2]

Ack, sorry in ADUC you put the unencrypted password just as you would set it
for any normal AD user.  CCMPwdChanger is the utility I was
thinking of.  Passwordutils is only for pre-4.x systems.   In 4.x we
use a different method of encrypting ldap passwords.

-Ryan
On Apr 20, 2005, at 9:52 PM, Alan Su wrote:

Dear Ryan,

Thanks for your help. I am little confused about setting password to CCM
SysUser by using "passwordutils". Do I just use the encrypted code from
passwordutils and paste it to "AD Users and Computers" ??

Regards/Alan


2005/4/20, Ryan Ratliff <rratliff at cisco.com>:
> Remember the little pop-up about setting the passwords for CCMSysUser 
> and CCMAdministrator you got at the end of the AD plugin install?
>
> Use the passwordutils (c:\program files\cisco\bin) to set the password 
> for CCMSysUser.  Make sure this user exists in AD first.
>
> -Ryan
> On Apr 20, 2005, at 10:47 AM, Alan Su wrote:
>
> Dear All,
>
> I'm using CCM 4.01 with AD integration. I have followed the 
> administration guide to configure the EM service. But when I select 
> the "login" in the service menu, it shows "Login Unsuccessful 
> Error:[2]" immediately. I even don't have chance to enter the userid 
> and PIN.
>
> I check the http://<server>/emservice/EMServiceServlet, it shows: type
> - Exception Error, message - Internal Server Error, description - The 
> server encountered an internal error (Internal Server Error) that 
> prevented it from fulfilling this request.
>
> I also check the log file in CCM server C:\Program 
> Files\Cisco\Trace\EM\EMApp00x.txt, the content is:
> 0: Apr 20 21:48:24.799 CST %EMApp-6-UNK:Service URL from directory 
> =http://<server>/emservice/EMServiceServlet
> 1: Apr 20 21:48:24.799 CST %EMApp-6-UNK:Service 
> URL=http://<server>/emservice/EMServiceServlet  Query 
> URL=http://<server>/emservice/EMServiceServlet
> 2: Apr 20 21:48:24.815 CST %EMApp-3-UNK:Unable to find registry entry 
> for AppUserID/Password
> 3: Apr 20 21:48:30.081 CST %EMApp-3-UNK:Unable to find registry entry 
> for AppUserID/Password
> 4: Apr 20 21:49:04.410 CST %EMApp-3-UNK:Unable to find registry entry 
> for AppUserID/Password
>
> Would anyone know what the problem is ?? Any help would be greatly 
> appreciated.
>
> Regards/Alan
>
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