[cisco-voip] Call Manager CDR's

[Candace Holman]

Also check CAR System - Control Center to make sure the Scheduler is 
running.  Our scheduler stops every few months, but the cdr are still 
generated, just not loaded on their normal daily basis.

Candace

At 03:27 PM 4/28/2005, Ryan Ratliff wrote:
>Things to check (some of which you may have already done):
>CCM Service Parameter CDR Enabled true on every node?
>CDR Insert service activated on the Publisher (should not be activated
>on any server but the publisher)?
>c:\program files\cisco\calldetail folder hasn't had its share removed
>for some reason?
>How many rows are in the CallDetailRecord table in your CDR database
>currently?  The limit should be around 2 million.
>Errors in the app log for CDR Insert?
>
>Basically it comes down to two things.  If CDR flat files are
>accumulating in the calldetail\CDR folder then CDR Insert can't put
>them into SQL for some reason.
>If they aren't even getting there then the CCM process isn't writing
>them or can't write them.
>
>CCM traces should show you the CDR data being written at the end of
>each call.  I don't know where the errors would accumulate if it wasn't
>able to write to the CallDetail folder for some reason.
>
>HTH
>
>-Ryan
>On Apr 28, 2005, at 3:05 PM, Brandon Peyton wrote:
>
>Hopefully a quick question.
>
>I'm running 4.0.2a SR1.  I've been trying to do some CDR analysis.  All
>CDR's are supposed to be going into SQL.  But when trying to query the
>DB, I only find data several months ago and it hasn't updated since.
>  The SQL server is running, everything else is working properly for
>quite some time.  All services are running properly.  The configuration
>is correct.  They're not going into text.  Nothing related to it is in
>the logs.  Restart of the machine doesn't do anything.
>
>The logs stopped updating around the same time I upgraded to SR1.  I
>didn't read anything about the upgrade that would affect it in the
>documentation.
>
>Any ideas how to kick start it?
>
>Thanks
>Brandon
>
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