[cisco-voip] Finding 911 calls via CAR

[Dylan Vanderhoof]

Thank you, that did the trick.

	-----Original Message-----
	From: Brian Henry [mailto:Brian.Henry at apptis.com] 
	Sent: Thursday, April 28, 2005 3:16 PM
	To: Candace Holman; Dylan Vanderhoof
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Finding 911 calls via CAR
	
	
	If you set in your CallManager System Parameters to even have a
CDR for zero call duration you should be able to see any call even if it
is not completed.
	 
	Brian

  _____  

	From: cisco-voip-bounces at puck.nether.net on behalf of Candace
Holman
	Sent: Thu 4/28/2005 5:53 PM
	To: Dylan Vanderhoof
	Cc: cisco-voip at puck.nether.net
	Subject: Re: [cisco-voip] Finding 911 calls via CAR
	
	

	It should work to just choose CDR Search - By User/Extension and
enter 911
	and/or 9911 for the extension in CAR and do a lookup on that.
Is there a
	route pattern or translation pattern that changes the
destination
	extension?  Is CAR purging records before a certain date?
	
	Candace
	
	At 04:28 PM 4/28/2005, you wrote:
	>I have a customer who isn't the most technically savvy in the
world and
	>is trying to track down the origination of outgoing 911 calls
from their
	>system.  I can retrieve them via the CDR database and SQL
Enterprise
	>Manager, but that's beyond their ability.  Is there any way to
find
	>these via CAR?
	>
	>I'm running a CAR report over that date range with no user
specified and
	>I don't see the 911 calls there at all, even though I can see
them in
	>the CDR directly.
	>
	>Any ideas?
	>
	>Thanks,
	>Dylan Vanderhoof
	>Semaphore Corporation
	>
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