[cisco-voip] Integrating Apropos Contact Center with CCM

[Wes Sisk]

The SMB/CIFS requirement is removed in the latest version of IPCC/CAD.

/Wes

Anthony Mendoza wrote:

>Ortiz, Carlos wrote this message dated 7/31/2005 6:17 PM:
><snip>
>  
>
>>2) You are required to have a mapped drive from each agent desktop to
>>the server. The agent install seems to always want to map back to the
>>original drive it was installed from.  Maybe it's just me, but I have
>>had a couple of instances where the profiles got corrupted. 
>>    
>>
><snip>
>
>The mapped drive is only required if the IPCC server is not a domain
>member.  In fact, in our installation we use the UNC path when install
>the ACD Client (\\servername\share\etc...) and do not have mapped drives
>for our agents.  We do have the IPCC server as a domain member so
>permissions are granted using an Active Directory group.  Not sure if
>this is 100% supported or the best way, but it alleviated my issue with
>the mapped drive.
>
>-Anthony
>
>
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