[cisco-voip] Integrating Apropos Contact Center with CCM

[Steve G]

Everyone,
 Thank you very much for your insite on IPCC express. I do know that
4.0addresses most if not all of your concerns.
4.0 is what we would be installing.
  Is anyone using or has used Apropos? Any thoughts on Apropos in terms of 
easy administration, end-user experience...etc?
 Steve

 On 7/31/05, Anthony Mendoza <amendoza at niku.com> wrote: 
> 
> 
> 
> Ortiz, Carlos wrote this message dated 7/31/2005 6:17 PM:
> <snip>
> > 2) You are required to have a mapped drive from each agent desktop to
> > the server. The agent install seems to always want to map back to the
> > original drive it was installed from. Maybe it's just me, but I have
> > had a couple of instances where the profiles got corrupted.
> <snip>
> 
> The mapped drive is only required if the IPCC server is not a domain
> member. In fact, in our installation we use the UNC path when install
> the ACD Client (\\servername\share\etc...) and do not have mapped drives
> for our agents. We do have the IPCC server as a domain member so
> permissions are granted using an Active Directory group. Not sure if
> this is 100% supported or the best way, but it alleviated my issue with
> the mapped drive.
> 
> -Anthony
> 
> 
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