[cisco-voip] 7960 IP Phone with 7914 randomly rebooting?

[Lelio Fulgenzi]

take a look here for a list of reason codes as to why the phone might have reloaded.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00800b608b.html#wp1017926

when the phone reloads, ask the user to go through the steps and report back what the phone tells you. it will tell you the reason as well as an uptime so you can use this as a starting point and try to find something in the logs as well.

  ----- Original Message ----- 
  From: Dane DeValcourt 
  To: cisco-voip at puck.nether.net 
  Sent: Monday, August 08, 2005 12:20 PM
  Subject: [cisco-voip] 7960 IP Phone with 7914 randomly rebooting?


  I have the most aggravating problem, a remote user with a 7960 and
  7914 keeps calling about her phone just randomly rebooting.

  I don't really know what to do to troubleshoot this, and would love to
  hear some ideas.  She is the only one reporting a problem, and I just
  dont know where to start with troubleshooting this.

  Any ideas or suggestions would be greatly appreciated.

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