[cisco-voip] 7960 hijacks the user interface when calls come in

[John Lange]

We have a problem with our Cisco 7960s using the SIP load.

While trying to transfer a call, if another call comes in, the entire
user interface is "hijacked" and you can not complete the transfer
process.

The only option available on the softkeys is "accept" (for the new
call), so you can not complete the transfer.

This is a serious problem especially when trying to use the 7960 as a
switchboard phone causing many calls to be lost in "transfer limbo".

As a side issue, is there any way to reprogram the layout of the
softkeys on the 7960? Having to press "more" to get to "transfer" is
just silly.

-- 
John Lange