[cisco-voip] IVR transfer to Voicemail

[Ciscozest]

Yes, you are right about my setting. If that's the case I will use "#" or prefix digit as last resort then :( 
Thanks for your confirmation.  
  ----- Original Message ----- 
  From: Philip Walenta 
  To: 'Robin H' ; cisco-voip at puck.nether.net 
  Sent: Thursday, December 15, 2005 9:44 PM
  Subject: RE: [cisco-voip] IVR transfer to Voicemail


  Cisco's IVR (I'm assuming IPCC express) doesn't support the * if that's what you've used for your CCM -> Unity transfer.  I've always had to invent an extension for the IVR to dial and use a special mask on a voicemail profile to get this to work.



----------------------------------------------------------------------------
    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Robin H
    Sent: Thursday, December 15, 2005 4:28 AM
    To: cisco-voip at puck.nether.net
    Subject: [cisco-voip] IVR transfer to Voicemail


    Hi,
    I need to setup an IVR script that allows transfer to subscriber's voicemail directly. I have created necessary transfer from CCM to unity and it only works for direct dialing from internal phones. From IVR script, the transfer always failed and the caller got multiple beeps before hearing an invalid extension prompt. Anyone experience this before? Plz enlighten me. Thanks 

    Regards,
    Robin
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