[cisco-voip] Auto Attendant

[Lelio Fulgenzi]

Ah - fake devices would be needed for dial by name. I see now.

  ----- Original Message ----- 
  From: Wes Sisk 
  To: Voll, Scott 
  Cc: cisco-voip at puck.nether.net 
  Sent: Wednesday, February 02, 2005 7:12 PM
  Subject: Re: [cisco-voip] Auto Attendant


  Hi Scott,

  For the CRS route, no $ for users on CM AFAIK, though a bit of admin work.
  create dummy phones (or CTI ports) with DN's that match the PBX user's DN
  configure CallFwdAll (CFA) with a route pattern & css so when that 
  number is called, the call traverses trunks to your PBX correctly.
  now create users with appropriate first/last names and associate to the 
  respective phone.  Make sure to select the dummy phone's extension as 
  the primary extension for that user.  This is what the CRS AA script 
  uses when you do option #2 spell by name.

  If you prefer to use Unity's AA, then Lelio's post is spot on with using 
  internet subscribers.  Just remember to setup your transfer destination, 
  CSS and route patterns so when unity attempts transfer, it does reach 
  the PBX :
  https://puck.nether.net/pipermail/cisco-voip/2005-February/002898.html

  /Wes

  Voll, Scott wrote:

  > can you describe the dummy users needed to make this work? 
  >  
  > can you describe the email only subscribers?  is this licensing 
  > ($$$$$$$$)?
  >  
  > scott
  >
  > ------------------------------------------------------------------------
  > *From:* Wes Sisk [mailto:wsisk at cisco.com]
  > *Sent:* Wed 2/2/2005 2:13 PM
  > *To:* Voll, Scott
  > *Cc:* cisco-voip at puck.nether.net
  > *Subject:* Re: [cisco-voip] Auto Attendant
  >
  > Hi Scott,
  >
  > The CRS AA and a bunch of dummy users
  > or Unity with Email only subscribers
  >
  > /Wes
  >
  > Voll, Scott wrote:
  >
  > >I need help finding a solution.
  > >
  > >I have CM 3.3.4sr2, Unity 4.0.4 and CRS 3.1.3sr3 and will be upgrading
  > >to CM 4.1.2 and CRS 3.5.2.  I currently am integrated with AD 2003.  I
  > >also have a legacy PBX connected to my VoIP network.  I have ~150 users
  > >on CM and Unity and ~400 users on a PBX and it's Vmail system. 
  > >
  > >What can I use to give me a fully functional Auto Attendant?  I can't
  > >use the old Vmail system as ~150 users are not on it.  I can't use Unity
  > >because ~400 users are not on it.  I opened a TAC case to get the AA
  > >script in CRS to work and now it works but only works if the user has a
  > >device (ip Phone) associated with them.
  > >
  > >I don't understand why I can't get something to work.  That's how
  > >Attendant console works.  It looks at the Active Directory Phone number
  > >and transfers whether its on CM or PBX.
  > >
  > >Anyone have any ideas?
  > >
  > >TIA
  > >
  > >Scott
  > >
  > >
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  > >cisco-voip at puck.nether.net
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  > > 
  > >
  >
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