[cisco-voip] PBX functionality with Call manager 4.0

[Voll, Scott]

I don't know about CM 4.0 but if you want DND why not just forward to
V-mail?  And if you have multiple Line appearances go to
http://CM/ccmuser and log in and forward all lines to V-M.

 

And as far as paging we use Berbee's InformaCast.  Great little system.
And I don't know if they will let you, but they invited the users to a
conference where for $750 you attend they give you $2500 in software.
Might be something to talk to Berbee about.  The other option is put a
second line appearance and make it auto answer over the speaker phone.

 

Scott

 

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Prince
Sent: Thursday, February 10, 2005 7:11 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] PBX functionality with Call manager 4.0

 

I am looking for anyone who has implement Call manager 4.0 in the
following scenario.

 

We would like inbound calls to ring a primary group of extensions (line
group ?) and if no one picks up continue ringing the primary group and
start ringing a secondary group (backup personell). If the secondary
group fails to answer, I then want to send the call to a specific
voicemail box. I know we can do this with line groups and huntlists but
no one seems to know an easy way to send it to voicemail plus an
extension can only be in one line group.

 

We tried the shared line appearance but that is to much of a challenge
for our user base to manipulate multiple inbound calls. They are having
difficulty as the softkeys switch to handle the inbound (current ringing
call). 

 

Here is a list on other features that our Cisco provider tell us is a
PBX function and not implementable with call manager:

1.) No way to place an extension in a DND (do not disturb) mode without
using IPMA.

2.) No way route calls differently based on time of day( night/day
mode). This is supposedly implemented in 4.1 but no way to manually
switch  to night mode.

3.) No way to page over the phones speakerphone. Lack of this one
feature is kiling us as we were told that we could do this until we got
ready to implement. Built 

     brand new $3 mil building with no overhead paging based on this bad
information.

 

If you have found a workaround for any of these issues let me know.
Don't expect every detail just point me in the right direction.

 

 

 

Mike Prince
System Administrator
www.ki-lin.com
904-225-2642

<mailto:cisco-voip at puck.nether.net> 

Mike Prince
System Administrator
www.ki-lin.com
904-225-2642

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