[cisco-voip] PBX functionality with Call manager 4.0

[Lelio Fulgenzi]

Traditional DND buttons/features would DND the whole phone, i.e. calls to any DN on the phone would be redirected to the busy target.

Simply forwarding the primary line doesn't help when there are multiple lines.

  ----- Original Message ----- 
  From: Voll, Scott 
  To: Mike Prince ; cisco-voip at puck.nether.net 
  Sent: Friday, February 11, 2005 11:01 AM
  Subject: RE: [cisco-voip] PBX functionality with Call manager 4.0


  I don't know about CM 4.0 but if you want DND why not just forward to V-mail?  And if you have multiple Line appearances go to http://CM/ccmuser and log in and forward all lines to V-M.

   

  And as far as paging we use Berbee's InformaCast.  Great little system.  And I don't know if they will let you, but they invited the users to a conference where for $750 you attend they give you $2500 in software.  Might be something to talk to Berbee about.  The other option is put a second line appearance and make it auto answer over the speaker phone.

   

  Scott

   

   

   


------------------------------------------------------------------------------

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike Prince
  Sent: Thursday, February 10, 2005 7:11 PM
  To: cisco-voip at puck.nether.net
  Subject: [cisco-voip] PBX functionality with Call manager 4.0

   

  I am looking for anyone who has implement Call manager 4.0 in the following scenario.

   

  We would like inbound calls to ring a primary group of extensions (line group ?) and if no one picks up continue ringing the primary group and start ringing a secondary group (backup personell). If the secondary group fails to answer, I then want to send the call to a specific voicemail box. I know we can do this with line groups and huntlists but no one seems to know an easy way to send it to voicemail plus an extension can only be in one line group.

   

  We tried the shared line appearance but that is to much of a challenge for our user base to manipulate multiple inbound calls. They are having difficulty as the softkeys switch to handle the inbound (current ringing call). 

   

  Here is a list on other features that our Cisco provider tell us is a PBX function and not implementable with call manager:

  1.) No way to place an extension in a DND (do not disturb) mode without using IPMA.

  2.) No way route calls differently based on time of day( night/day mode). This is supposedly implemented in 4.1 but no way to manually switch  to night mode.

  3.) No way to page over the phones speakerphone. Lack of this one feature is kiling us as we were told that we could do this until we got ready to implement. Built 

       brand new $3 mil building with no overhead paging based on this bad information.

   

  If you have found a workaround for any of these issues let me know. Don't expect every detail just point me in the right direction.

   

   

   

  Mike Prince
  System Administrator
  www.ki-lin.com
  904-225-2642


  Mike Prince
  System Administrator
  www.ki-lin.com
  904-225-2642



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