[cisco-voip] Behaviour of Agent Desktops and Phone Agents upon loss of communications with publisher.

[Lelio Fulgenzi]

My plan was to point all devices (Unity ports, phones, etc) to a set of two subscribers while we upgrade the publisher, tftp server and another set of two subscribers. Once the upgrades are complete, I would point all devices to the set of two upgraded subscribers, then upgrade the remaining two subscribers. Once the upgrades are complete and then finally reset all the devices back to their original devices pools (subscribers spanning buildings).

I'm confident with the devices, since I've done that before, but it's the CRS apps that has me wondering.

I'm guessing configuring the JTAPI portion is easy enough and restart the engine. But is it OK to modify the directory and repository as many times as I'd like? Do I loose all the scripts, or does it upload what it has to the new settings?



-----                                                                -----
Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
     remove the 1st letter of the canadian alphabet from my email, eh!
  ----- Original Message ----- 
  From: Andrew Dignan 
  To: Lelio Fulgenzi 
  Cc: cisco-voip at puck.nether.net 
  Sent: Sunday, February 13, 2005 10:39 PM
  Subject: Re: [cisco-voip] Behaviour of Agent Desktops and Phone Agents upon lossof communications with publisher.


  Assuming your CRS server is setup to use the Subscriber not just for JTAPI
  but also for your Directory and Repository setup, you could function
  properly without the Publisher online.  If Directory was setup with the
  Publisher as Primary on CRS (PublisherIP, SubscriberIP) and the Publisher
  were to fail, the agents would be kicked out and they would need to login
  again.

  Regards,

  [andy]

  > Just wondering if anyone out there can comment on the behaviour of IPCC
  > Express and logged in agents upon loss of communications with the
  > publisher. From what I understand, as long as the agents are logged in,
  > and the CTI ports are not registered to the publisher, everything will
  > continue as normal.
  >
  >
  > -----                                                                -----
  > Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
  > Network Analyst (CCS)
  > University of Guelph                             FAX:(519) 767-1060 JNHN
  > Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
  > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  >      remove the 1st letter of the canadian alphabet from my email,
  > eh!_______________________________________________
  > cisco-voip mailing list
  > cisco-voip at puck.nether.net
  > https://puck.nether.net/mailman/listinfo/cisco-voip
  >
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