[cisco-voip] Problem with Softphone

[peter.casanave at us.army.mil]

Are they in the same device pool and have equal call search spaces?

V/R,
PETER CASANAVE
SFC, USA
BBN Platoon Sergeant

James 1:2. Consider it pure joy, my brothers, whenever you face trials of many kinds, 3. because you know that the testing of your faith develops perseverance. 


----- Original Message -----
From: Amarnath Gutta <amar.gutta at vsnl.co.in>
Date: Saturday, February 19, 2005 12:22 pm
Subject: [cisco-voip] Problem with Softphone

> Dear All,
> 
> I have CCM 3.3 running for the company phones. The extensions are 
> configured on VG-248 with Analog phones. I have a cisco softphone 
> on my Laptop configured as the shared line with my telephone. The 
> softphone log's into the CCM and also shares my extension number. 
> For local outbound we use "0" to pick up the local trunks. And 
> "736" is used as the access for long distance trunk. 
> 
> >From my analog phone the "0" and "736" both work and I am able to 
> make local and long distance calls. But from my softphone the 
> option "0" works but then the long distance access code of "736" 
> doesn't work. When I dial the access code and the long distance 
> number it shows be 'bad address' on the softphone and call doesn't 
> connect.
> The device pools and the partitions for both the shared extensions 
> are same. So the dialing permissions are same on both the 
> softphone and analog phone but still problem persists. 
> 
> Can anyone help me with some pointers.
> 
> Regards,
>  
> Amarnath Gutta
> 
> 
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