[cisco-voip] Problem with Softphone

[Amarnath Gutta]

Dear Peter,
 
Yes they are in same device pool and have equal search spaces and partitions also. But the analog phone gets all privileges and the softphone doesnt work for the Long distance calling, though the extension dialling and local outbound works fine from softphone.
 
Regards
 
Amar
 

	-----Original Message----- 
	From: peter.casanave at us.army.mil [mailto:peter.casanave at us.army.mil] 
	Sent: Sun 2/20/2005 7:42 AM 
	To: Amarnath Gutta 
	Cc: cisco-voip at puck.nether.net 
	Subject: Re: [cisco-voip] Problem with Softphone
	
	

	Are they in the same device pool and have equal call search spaces?
	
	V/R,
	PETER CASANAVE
	SFC, USA
	BBN Platoon Sergeant
	
	James 1:2. Consider it pure joy, my brothers, whenever you face trials of many kinds, 3. because you know that the testing of your faith develops perseverance.
	
	
	----- Original Message -----
	From: Amarnath Gutta <amar.gutta at vsnl.co.in>
	Date: Saturday, February 19, 2005 12:22 pm
	Subject: [cisco-voip] Problem with Softphone
	
	> Dear All,
	>
	> I have CCM 3.3 running for the company phones. The extensions are
	> configured on VG-248 with Analog phones. I have a cisco softphone
	> on my Laptop configured as the shared line with my telephone. The
	> softphone log's into the CCM and also shares my extension number.
	> For local outbound we use "0" to pick up the local trunks. And
	> "736" is used as the access for long distance trunk.
	>
	> >From my analog phone the "0" and "736" both work and I am able to
	> make local and long distance calls. But from my softphone the
	> option "0" works but then the long distance access code of "736"
	> doesn't work. When I dial the access code and the long distance
	> number it shows be 'bad address' on the softphone and call doesn't
	> connect.
	> The device pools and the partitions for both the shared extensions
	> are same. So the dialing permissions are same on both the
	> softphone and analog phone but still problem persists.
	>
	> Can anyone help me with some pointers.
	>
	> Regards,
	>  
	> Amarnath Gutta
	>
	>
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