[cisco-voip] Need advice on call coverage [Email Checked - APAC]

[Shuichi Sakai]

Hi, we have a small VoIP site with about 150 users and two clustered 
CCM4.0.
We have a third-party voicemail system connected via a Cisco VG248 device 
using SMDI.

Here is what we would like to achieve:

(1) A customer calls a user's number
(2) The deskpohne IP7960 rings for N seconds
(3) Call transfers to the user's cell phone if the user does not answer
(4) Call transfers to voicemail if the user does not answer

I am rather stuck, because using "call forward" to an external number 
never returns to the VM, and hunt groups can only include internal 
extensions.

We are basically trying to mimic the "coverage path" feature that was 
available with Avaya Definity before we changed platform to Cisco..

Any suggestions would be much appreciated.

Regards,
Shuichi Sakai
Ernst & Young Transaction Advisory Services



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