[cisco-voip] Need advice on call coverage [Email Checked - APAC]

[Wes Sisk]

Hi Shuichi,

A custom CTI Applicatoin could achieve this.  I believe scripting is 
available in CRS to do this in the near term.

In the long term Cisco is looking to incorporate this functionality into 
CallManager natively.

/Wes

Shuichi Sakai wrote:

>
> Hi, we have a small VoIP site with about 150 users and two clustered 
> CCM4.0.
> We have a third-party voicemail system connected via a Cisco VG248 
> device using SMDI.
>
> Here is what we would like to achieve:
>
> (1) A customer calls a user's number
> (2) The deskpohne IP7960 rings for N seconds
> (3) Call transfers to the user's cell phone if the user does not answer
> (4) Call transfers to voicemail if the user does not answer
>
> I am rather stuck, because using "call forward" to an external number 
> never returns to the VM, and hunt groups can only include internal 
> extensions.
>
> We are basically trying to mimic the "coverage path" feature that was 
> available with Avaya Definity before we changed platform to Cisco..
>
> Any suggestions would be much appreciated.
>
> Regards,
> Shuichi Sakai
> Ernst & Young Transaction Advisory Services
>
>
> ----------------------------------------------------------
> The information contained in this communication is intended solely for 
> the use of the individual or entity to whom it is addressed and others 
> authorized to receive it. It may contain confidential or legally 
> privileged information. If you are not the intended recipient you are 
> hereby notified that any disclosure, copying, distribution or taking 
> any action in reliance on the contents of this information is strictly 
> prohibited and may be unlawful. If you have received this 
> communication in error, please notify us immediately by responding to 
> this email and then delete it from your system. Ernst & Young is 
> neither liable for the proper and complete transmission of the 
> information contained in this communication nor for any delay in its 
> receipt.
>
>------------------------------------------------------------------------
>
>_______________________________________________
>cisco-voip mailing list
>cisco-voip at puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
>  
>