[cisco-voip] Need advice on call coverage [Email Checked - APAC]

[Hering, Marc]

I am not sure i understand what you want..Are you saying you want the
call to transfer to a Cell phone and then BACK to the VM?  If so then
this isn't possible unless the cell phone is programmed to reroute
calls......
 
 
<M>

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Shuichi Sakai
Sent: Sunday, January 09, 2005 11:05 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Need advice on call coverage [Email Checked -
APAC]



Hi, we have a small VoIP site with about 150 users and two clustered
CCM4.0. 
We have a third-party voicemail system connected via a Cisco VG248
device using SMDI. 

Here is what we would like to achieve: 

(1) A customer calls a user's number 
(2) The deskpohne IP7960 rings for N seconds 
(3) Call transfers to the user's cell phone if the user does not answer 
(4) Call transfers to voicemail if the user does not answer 

I am rather stuck, because using "call forward" to an external number
never returns to the VM, and hunt groups can only include internal
extensions. 

We are basically trying to mimic the "coverage path" feature that was
available with Avaya Definity before we changed platform to Cisco.. 

Any suggestions would be much appreciated. 

Regards, 
Shuichi Sakai 
Ernst & Young Transaction Advisory Services 


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