[cisco-voip] Need advice on call coverage [Email Checked - APAC]

[Walenta, Phil]

There are two possibilities.
 
1.  Forward the cell phone to your internal voicemail.
 
2. (money needed here).  Use personal assistant.  It allows you to send
calls virtually anywhere, with multiple types of rules to govern how
calls are sent to destinations.  PA also comes with speech recognition
ports that allow anyone to call PA and dial a name by speaking rather
than a directory search.

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Shuichi Sakai
Sent: Sunday, January 09, 2005 10:05 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Need advice on call coverage [Email Checked -
APAC]



Hi, we have a small VoIP site with about 150 users and two clustered
CCM4.0. 
We have a third-party voicemail system connected via a Cisco VG248
device using SMDI. 

Here is what we would like to achieve: 

(1) A customer calls a user's number 
(2) The deskpohne IP7960 rings for N seconds 
(3) Call transfers to the user's cell phone if the user does not answer 
(4) Call transfers to voicemail if the user does not answer 

I am rather stuck, because using "call forward" to an external number
never returns to the VM, and hunt groups can only include internal
extensions. 

We are basically trying to mimic the "coverage path" feature that was
available with Avaya Definity before we changed platform to Cisco.. 

Any suggestions would be much appreciated. 

Regards, 
Shuichi Sakai 
Ernst & Young Transaction Advisory Services 


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