[cisco-voip] Unity: Direct transfer to Directory Handler

[Lelio Fulgenzi]

If you create a CTI route point forwarded to Unity and have a call handler with that extension and the call handler has no greeting and simply transfers to the directory handler, this should work. I did something very similar in transferring callers directly to the greetings administrator.

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Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
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     remove the 1st letter of the canadian alphabet from my email, eh!
  ----- Original Message ----- 
  From: Dylan Vanderhoof 
  To: cisco-voip at puck.nether.net 
  Sent: Friday, January 28, 2005 1:19 PM
  Subject: [cisco-voip] Unity: Direct transfer to Directory Handler


  I'm trying to figure this one out for a customer.  

  We need to be able to do a direct transfer from an IPCC script to
  Unity's company directory.  For whatever reason, I'm completely unable
  to make this work.  I can get it to the opening greeting, where the
  default closed greeting prompts for call input to dial a direct
  extension, or press 4 for the directory, but I want to go straight to
  the alpha-based directory search, which doesn't seem to be working.

  What I've tried:

  Setting up a Directory Handler with an extension specified.
  Adding a CTI Route Point w/ a line matching that extension and a Forward
  All to voicemail (This goes to the opening greeting for some reason)
  Adding a voicemail profile on the callmanager that has a mailbox mask of
  the directory number specified for the directory handler.  (Same
  behavior as above)

  Any suggestions?  I'm at a bit of a loss here.

  Thanks,
  Dylan Vanderhoof
  Sr. Software Developer
  Semaphore Corporation

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