[cisco-voip] Unity: Direct transfer to Directory Handler

[Mike Reilly]

You can also use a translation pattern to do this!

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Saturday, January 29, 2005 8:39 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity: Direct transfer to Directory Handler

 

If you create a CTI route point forwarded to Unity and have a call handler
with that extension and the call handler has no greeting and simply
transfers to the directory handler, this should work. I did something very
similar in transferring callers directly to the greetings administrator.

 

-----                                                                -----
Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
Network Analyst (CCS)
University of Guelph                             FAX:(519) 767-1060 JNHN
Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
     remove the 1st letter of the canadian alphabet from my email, eh!

----- Original Message ----- 

From: Dylan <mailto:DylanV at semaphore.com>  Vanderhoof 

To: cisco-voip at puck.nether.net 

Sent: Friday, January 28, 2005 1:19 PM

Subject: [cisco-voip] Unity: Direct transfer to Directory Handler

 

I'm trying to figure this one out for a customer.  

We need to be able to do a direct transfer from an IPCC script to
Unity's company directory.  For whatever reason, I'm completely unable
to make this work.  I can get it to the opening greeting, where the
default closed greeting prompts for call input to dial a direct
extension, or press 4 for the directory, but I want to go straight to
the alpha-based directory search, which doesn't seem to be working.

What I've tried:

Setting up a Directory Handler with an extension specified.
Adding a CTI Route Point w/ a line matching that extension and a Forward
All to voicemail (This goes to the opening greeting for some reason)
Adding a voicemail profile on the callmanager that has a mailbox mask of
the directory number specified for the directory handler.  (Same
behavior as above)

Any suggestions?  I'm at a bit of a loss here.

Thanks,
Dylan Vanderhoof
Sr. Software Developer
Semaphore Corporation

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