[cisco-voip] Unity: Direct transfer to Directory Handler

[Lelio Fulgenzi]

The only thing with translation patterns is they do not forward the original dialed number, so you would need a Unity routing rule to forward the call to the appropriate call handler. I like to avoid adding to these rules and simply use CTI route points. It's six of one, half a dozen of the other from as far as all my queries go. The one thing that Unity rules give you is the ability to do source based routing - which for some people is very important.

  ----- Original Message ----- 
  From: Mike Reilly 
  To: 'Lelio Fulgenzi' ; cisco-voip at puck.nether.net 
  Sent: Saturday, January 29, 2005 7:09 PM
  Subject: RE: [cisco-voip] Unity: Direct transfer to Directory Handler


  You can also use a translation pattern to do this!

   


------------------------------------------------------------------------------

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
  Sent: Saturday, January 29, 2005 8:39 AM
  To: cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Unity: Direct transfer to Directory Handler

   

  If you create a CTI route point forwarded to Unity and have a call handler with that extension and the call handler has no greeting and simply transfers to the directory handler, this should work. I did something very similar in transferring callers directly to the greetings administrator.

   

  -----                                                                -----
  Lelio Fulgenzi, B.A.                                  lelio at uoguelph.ca.eh
  Network Analyst (CCS)
  University of Guelph                             FAX:(519) 767-1060 JNHN
  Guelph, Ontario N1G 2W1                          TEL:(519) 824-4120 x56354
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
       remove the 1st letter of the canadian alphabet from my email, eh!

    ----- Original Message ----- 

    From: Dylan Vanderhoof 

    To: cisco-voip at puck.nether.net 

    Sent: Friday, January 28, 2005 1:19 PM

    Subject: [cisco-voip] Unity: Direct transfer to Directory Handler

     

    I'm trying to figure this one out for a customer.  

    We need to be able to do a direct transfer from an IPCC script to
    Unity's company directory.  For whatever reason, I'm completely unable
    to make this work.  I can get it to the opening greeting, where the
    default closed greeting prompts for call input to dial a direct
    extension, or press 4 for the directory, but I want to go straight to
    the alpha-based directory search, which doesn't seem to be working.

    What I've tried:

    Setting up a Directory Handler with an extension specified.
    Adding a CTI Route Point w/ a line matching that extension and a Forward
    All to voicemail (This goes to the opening greeting for some reason)
    Adding a voicemail profile on the callmanager that has a mailbox mask of
    the directory number specified for the directory handler.  (Same
    behavior as above)

    Any suggestions?  I'm at a bit of a loss here.

    Thanks,
    Dylan Vanderhoof
    Sr. Software Developer
    Semaphore Corporation

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