[cisco-voip] Unity AA per site

[Court Schuett]

That's exactly what we do as well.  It's a piece of cake and works
pretty well.  We just found a gotcha in it though. Watch where the 0 in
caller input points to.  We had a template set up to point it to our
main facility.  When callers were pressing it instead of leaving a
message they were being sent back to the home office instead of the
remote site.  Of course, that's not the type of report you'll get from
the users which makes it harder to track down, but that's where we found
the problem.

 

I would suggest creating an operator type person at each site and
creating a template pointing to that.  Could save you some headaches
down the road.

 

Good luck.

 

Court Schuett

 

630-909-5560

cschuett at hprlogistics.com

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Israel Lang
Sent: Tuesday, July 26, 2005 3:13 PM
To: Ryan Ratliff
Cc: Voll, Scott; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity AA per site

 

That is what I have done in the 10 or so deployments I have under my
belt. There are a few gotchas related to having a shared tenant system,
but most can be mitigated.

On 7/26/05, Ryan Ratliff <rratliff at cisco.com> wrote:

I've seen a lot of people take the DID and run it through a CTI port
that is CFA to Unity.  Then in Unit you have a call routing rule that
sends calls from your CTI port to the appropriate call handler.

-Ryan 
On Jul 26, 2005, at 2:14 PM, Voll, Scott wrote:

How do I get AA in Unity to work on a Per site bases?  Ie. extension
1234 is site A's employees and extension 5678 is site B's employees?

TIA

Scott 


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