[cisco-voip] Unity AA per site

[Lelio Fulgenzi]

Until Unity truly becomes multi-tenant, you will have to make sure you use unique extensions.

--------------------------------------------------------------------------------
Lelio Fulgenzi, B.A.
Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"I had a coffee and Coke at lunch today...and now, I've got more jitter than an
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  ----- Original Message ----- 
  From: Court Schuett 
  To: Israel Lang ; Ryan Ratliff 
  Cc: Voll, Scott ; cisco-voip at puck.nether.net 
  Sent: Tuesday, July 26, 2005 4:17 PM
  Subject: RE: [cisco-voip] Unity AA per site


  That's exactly what we do as well.  It's a piece of cake and works pretty well.  We just found a gotcha in it though. Watch where the 0 in caller input points to.  We had a template set up to point it to our main facility.  When callers were pressing it instead of leaving a message they were being sent back to the home office instead of the remote site.  Of course, that's not the type of report you'll get from the users which makes it harder to track down, but that's where we found the problem.

   

  I would suggest creating an operator type person at each site and creating a template pointing to that.  Could save you some headaches down the road.

   

  Good luck.

   

  Court Schuett

   

  630-909-5560

  cschuett at hprlogistics.com


------------------------------------------------------------------------------

  From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Israel Lang
  Sent: Tuesday, July 26, 2005 3:13 PM
  To: Ryan Ratliff
  Cc: Voll, Scott; cisco-voip at puck.nether.net
  Subject: Re: [cisco-voip] Unity AA per site

   

  That is what I have done in the 10 or so deployments I have under my belt. There are a few gotchas related to having a shared tenant system, but most can be mitigated.

  On 7/26/05, Ryan Ratliff <rratliff at cisco.com> wrote:

  I've seen a lot of people take the DID and run it through a CTI port
  that is CFA to Unity.  Then in Unit you have a call routing rule that
  sends calls from your CTI port to the appropriate call handler.

  -Ryan 
  On Jul 26, 2005, at 2:14 PM, Voll, Scott wrote:

  How do I get AA in Unity to work on a Per site bases?  Ie. extension
  1234 is site A's employees and extension 5678 is site B's employees?

  TIA

  Scott 


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