[cisco-voip] Unable to delete Device Pool

[Lelio Fulgenzi]

oh! i never thought about looking there!
  ----- Original Message ----- 
  From: Candace Holman 
  To: VoIP Forum ; Lelio Fulgenzi ; cisco-voip at puck.nether.net 
  Sent: Tuesday, June 21, 2005 1:57 PM
  Subject: RE: [cisco-voip] Unable to delete Device Pool


  Also, look at your BAT tool Configure - Phone Templates and see if the Device Pool exists there.

  Candace

  At 12:14 PM 6/21/2005, VoIP Forum wrote:

    That has been tried and we even rebooted the servers. 
    We may just open a TAC case.
     

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    From: Lelio Fulgenzi [ mailto:lelio at uoguelph.ca] 
    Sent: Tuesday, June 21, 2005 12:13 PM
    To: VoIP Forum
    Subject: Re: [cisco-voip] Unable to delete Device Pool
     
    i can't read them, but i trust you.
     
    the only thing that i can think of perhaps is that the phones are keeping their devicepool information somehow. can you reset the phones?
     

      ----- Original Message ----- 

      From: VoIP Forum 

      To: Lelio Fulgenzi ; cisco-voip at puck.nether.net 

      Sent: Tuesday, June 21, 2005 12:07 PM

      Subject: RE: [cisco-voip] Unable to delete Device Pool



      These have all been changed.

      Attached are some screen shots.









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      From: cisco-voip-bounces at puck.nether.net [ mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi

      Sent: Tuesday, June 21, 2005 8:42 AM

      To: cisco-voip at puck.nether.net 

      Subject: Re: [cisco-voip] Unable to delete Device Pool



      If in the device defaults config page you have that device pool listed for any of the devices, you will have to change it to something else before you delete it. You can click on the dependancy record to bring you right to the screen (or one hop away) on which you have to make the changes.

        ----- Original Message ----- 

        From: VoIP Forum 

        To: Vincent De Keyzer ; cisco-voip at puck.nether.net 

        Sent: Tuesday, June 21, 2005 8:38 AM

        Subject: RE: [cisco-voip] Unable to delete Device Pool



        It shows 7 Records are using Device Pool: APPTIS-14155DP of record type 'device defaults' but as I mentioned below, it is in use by 0 members.  



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        From: Vincent De Keyzer [ mailto:vincent at dekeyzer.net] 

        Sent: Tuesday, June 21, 2005 3:25 AM

        To: VoIP Forum; cisco-voip at puck.nether.net 

        Subject: RE: [cisco-voip] Unable to delete Device Pool



        What do the « Dependency Records » say about this DP ?



        Vincent





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        From: cisco-voip-bounces at puck.nether.net [ mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of VoIP Forum

        Sent: mardi 21 juin 2005 5:51

        To: cisco-voip at puck.nether.net

        Subject: [cisco-voip] Unable to delete Device Pool



        This is CCM 4.1(3)



        I have removed all devices from a device pool, but when I attempt to delete it, a popup states that it is in use by the device defaults. The Device Pool I want to delete is called APPTIS-14155DP. I checked the Device Defaults and it is not in use. I have tried rebooting the CCMs and looking through logs. I am not sure what the issue is, but the DP in use for the device defaults is APPTIS-14155-DEV_DP, and not APPTIS-14155DP. 



        Has anyone seen anything similar?



        Thanks,





        Error received when deleting the APPTIS-14155DP Device Pool.

         

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