[cisco-voip] 3rd Party Voice Mail Cluster using Hunt Groups and CTI Route Points

[Paul Yago]

Hello,

 

We're trying to create a 3rd Party Voice Mail Cluster using Line Groups
and CTI Route Points.

 

I'm sure there are other people encountering this issue as well, and I
hope there is a work-around. Cisco claims that one doesn't yet exist and
that a solution will exist in the future. Personally, I haven't found
one yet.

 

We wish to cluster up to 4 - 3rd party Voice Mail Servers (VMs) to our
4.1 Call Manager in order to provide both redundancy and dynamic load
balancing. The initial attempt at this was to create a Line Group,
containing CTI Route Point extensions, along with a Hunt List and a Hunt
Pilot. The Hunt pilot would be called and one of the members of the LG
would be accessed based a distribution algorithm. This didn't work
because the members of an LG can only be phone extensions, rather than
CTI extensions. 

 

The next attempt was to use a phone extension and configure it to
provided forwarding to the CTI extension. Again this failed because all
forwarding is disabled for an extension that resides in an LG. Perhaps
there is a way to enable forwarding of extensions when they reside in an
LG; however I have not yet found it.

 

Is anyone familiar with this situation and with a solution that can be
applied within the Call Manager itself?

 

Regards,

Paul

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