[cisco-voip] 3rd Party Voice Mail Cluster using Hunt Groups and CTI Route Points

[Wes Sisk]

I don't have a cti app handy to test with, but you may be able to use 
Attendant Console Pilot Point to frontend your cti ports.

/Wes

Paul Yago wrote:

> Hello,
>
> We’re trying to create a 3rd Party Voice Mail Cluster using Line 
> Groups and CTI Route Points.
>
> I’m sure there are other people encountering this issue as well, and I 
> hope there is a work-around. Cisco claims that one doesn’t yet exist 
> and that a solution will exist in the future. Personally, I haven’t 
> found one yet.
>
> We wish to cluster up to 4 - 3^rd party Voice Mail Servers (VMs) to 
> our 4.1 Call Manager in order to provide both redundancy and dynamic 
> load balancing. The initial attempt at this was to create a Line 
> Group, containing CTI Route Point extensions, along with a Hunt List 
> and a Hunt Pilot. The Hunt pilot would be called and one of the 
> members of the LG would be accessed based a distribution algorithm. 
> This didn’t work because the members of an LG can only be phone 
> extensions, rather than CTI extensions.
>
> The next attempt was to use a phone extension and configure it to 
> provided forwarding to the CTI extension. Again this failed because 
> all forwarding is disabled for an extension that resides in an LG. 
> Perhaps there is a way to enable forwarding of extensions when they 
> reside in an LG; however I have not yet found it.
>
> Is anyone familiar with this situation and with a solution that can be 
> applied within the Call Manager itself?
>
> Regards,
>
> Paul
>
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