[cisco-voip] 3rd Party Voice Mail Cluster using Hunt Groups and CTI Route Points - Attendant Console

[Paul Yago]

Wes,

With AC, I believe I will encounter the same limitation when including
CTI Route Point extensions in the Hunt Group. I've tried this once
before but please correct me if I'm wrong. I'm trying this again.

Thanks
- Paul

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, May 18, 2005 12:46 PM
To: Paul Yago
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 3rd Party Voice Mail Cluster using Hunt Groups
and CTI Route Points

I don't have a cti app handy to test with, but you may be able to use 
Attendant Console Pilot Point to frontend your cti ports.

/Wes

Paul Yago wrote:

> Hello,
>
> We're trying to create a 3rd Party Voice Mail Cluster using Line 
> Groups and CTI Route Points.
>
> I'm sure there are other people encountering this issue as well, and I

> hope there is a work-around. Cisco claims that one doesn't yet exist 
> and that a solution will exist in the future. Personally, I haven't 
> found one yet.
>
> We wish to cluster up to 4 - 3^rd party Voice Mail Servers (VMs) to 
> our 4.1 Call Manager in order to provide both redundancy and dynamic 
> load balancing. The initial attempt at this was to create a Line 
> Group, containing CTI Route Point extensions, along with a Hunt List 
> and a Hunt Pilot. The Hunt pilot would be called and one of the 
> members of the LG would be accessed based a distribution algorithm. 
> This didn't work because the members of an LG can only be phone 
> extensions, rather than CTI extensions.
>
> The next attempt was to use a phone extension and configure it to 
> provided forwarding to the CTI extension. Again this failed because 
> all forwarding is disabled for an extension that resides in an LG. 
> Perhaps there is a way to enable forwarding of extensions when they 
> reside in an LG; however I have not yet found it.
>
> Is anyone familiar with this situation and with a solution that can be

> applied within the Call Manager itself?
>
> Regards,
>
> Paul
>
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