[cisco-voip] 3rd Party Voice Mail Cluster using Hunt Groups and CTI Route Points - Attendant Console

[Wes Sisk]

Paul,

do your vm systems pickup calls directly from cti ports? or do they 
depend on redirects from CTI Route Point down to CTI port?

/Wes

Paul Yago wrote:

>Wes,
>
>With AC, I believe I will encounter the same limitation when including
>CTI Route Point extensions in the Hunt Group. I've tried this once
>before but please correct me if I'm wrong. I'm trying this again.
>
>Thanks
>- Paul
>
>-----Original Message-----
>From: Wes Sisk [mailto:wsisk at cisco.com] 
>Sent: Wednesday, May 18, 2005 12:46 PM
>To: Paul Yago
>Cc: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] 3rd Party Voice Mail Cluster using Hunt Groups
>and CTI Route Points
>
>I don't have a cti app handy to test with, but you may be able to use 
>Attendant Console Pilot Point to frontend your cti ports.
>
>/Wes
>
>Paul Yago wrote:
>
>  
>
>>Hello,
>>
>>We're trying to create a 3rd Party Voice Mail Cluster using Line 
>>Groups and CTI Route Points.
>>
>>I'm sure there are other people encountering this issue as well, and I
>>    
>>
>
>  
>
>>hope there is a work-around. Cisco claims that one doesn't yet exist 
>>and that a solution will exist in the future. Personally, I haven't 
>>found one yet.
>>
>>We wish to cluster up to 4 - 3^rd party Voice Mail Servers (VMs) to 
>>our 4.1 Call Manager in order to provide both redundancy and dynamic 
>>load balancing. The initial attempt at this was to create a Line 
>>Group, containing CTI Route Point extensions, along with a Hunt List 
>>and a Hunt Pilot. The Hunt pilot would be called and one of the 
>>members of the LG would be accessed based a distribution algorithm. 
>>This didn't work because the members of an LG can only be phone 
>>extensions, rather than CTI extensions.
>>
>>The next attempt was to use a phone extension and configure it to 
>>provided forwarding to the CTI extension. Again this failed because 
>>all forwarding is disabled for an extension that resides in an LG. 
>>Perhaps there is a way to enable forwarding of extensions when they 
>>reside in an LG; however I have not yet found it.
>>
>>Is anyone familiar with this situation and with a solution that can be
>>    
>>
>
>  
>
>>applied within the Call Manager itself?
>>
>>Regards,
>>
>>Paul
>>
>>-----------------------------------------------------------------------
>>    
>>
>-
>  
>
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>> 
>>
>>    
>>