[cisco-voip] IPCC questions...

[Voll, Scott]

David--

I'm going to bet everyone else to the punch...... look at open source
Asterisk.

But I do not believe there is any IPCC that does not need CM.  

The only thing that comes with CM is Attendant console which might take
care of you.... no queuing but it will allow for one number to be
directed to people logged in.

As far as I know you can still run IPCC co-resident on CM.  Saves the
cost of a Server in small deployments.

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David
Sent: Thursday, May 26, 2005 10:52 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC questions...

I have a few questions pertaining to IPCC that I was hoping someone
familiar with the product could answer for me...  Thanks in advance.

1)  Is there any flavor of IPCC that does not require CallManager?  I
mean, a flavor that could operate as a standalone call center app?

2)  My organization needs a fairly simple 5-man call center - is there
a version of IPCC that comes with CallManager and is included in the
price of the CM software?

3)  Can IPCC Express run on the same server as CallManager or does it
require a separate server?

If possible, I'm looking for the "Cisco answer" as well as the
practical/real-world answer (which may be the same, I suppose).

Thanks again for any help you guys can provide.

-David

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