[cisco-voip] IPCC questions...

[Silva, Kalani]

1)  Is there any flavor of IPCC that does not require CallManager?  I
mean, a flavor that could operate as a standalone call center app?  The
only IPCC that can integrate into a TDM is Enterprise.

2)  My organization needs a fairly simple 5-man call center - is there a
version of IPCC that comes with CallManager and is included in the price
of the CM software?

Cisco was bundling a small license of IPCC for new installs, I think it
was 5 agents 5 ports or something like that. 

3)  Can IPCC Express run on the same server as CallManager or does it
require a separate server?
You can co-reside a small IPCC with a CCM, but consult the SRND to gauge
the size and external server if needed.




**-----Original Message-----
**From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
**bounces at puck.nether.net] On Behalf Of Voll, Scott
**Sent: Thursday, May 26, 2005 02:01 PM
**To: wanguy at wanguy.net; cisco-voip at puck.nether.net
**Subject: RE: [cisco-voip] IPCC questions...
**
**David--
**
**I'm going to bet everyone else to the punch...... look at open source
**Asterisk.
**
**But I do not believe there is any IPCC that does not need CM.
**
**The only thing that comes with CM is Attendant console which might
take
**care of you.... no queuing but it will allow for one number to be
**directed to people logged in.
**
**As far as I know you can still run IPCC co-resident on CM.  Saves the
**cost of a Server in small deployments.
**
**Scott
**
**-----Original Message-----
**From: cisco-voip-bounces at puck.nether.net
**[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David
**Sent: Thursday, May 26, 2005 10:52 AM
**To: cisco-voip at puck.nether.net
**Subject: [cisco-voip] IPCC questions...
**
**I have a few questions pertaining to IPCC that I was hoping someone
**familiar with the product could answer for me...  Thanks in advance.
**
**1)  Is there any flavor of IPCC that does not require CallManager?  I
**mean, a flavor that could operate as a standalone call center app?
**
**2)  My organization needs a fairly simple 5-man call center - is there
**a version of IPCC that comes with CallManager and is included in the
**price of the CM software?
**
**3)  Can IPCC Express run on the same server as CallManager or does it
**require a separate server?
**
**If possible, I'm looking for the "Cisco answer" as well as the
**practical/real-world answer (which may be the same, I suppose).
**
**Thanks again for any help you guys can provide.
**
**-David
**
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