[cisco-voip] IPCC questions...

[David]

Great info, thanks for the replies!

On 5/26/05, Silva, Kalani <ksilva at netinfosystems.net> wrote:
> 
> 
> 
> 1)  Is there any flavor of IPCC that does not require CallManager?  I
> mean, a flavor that could operate as a standalone call center app?  The
> only IPCC that can integrate into a TDM is Enterprise.
> 
> 2)  My organization needs a fairly simple 5-man call center - is there a
> version of IPCC that comes with CallManager and is included in the price
> of the CM software?
> 
> Cisco was bundling a small license of IPCC for new installs, I think it
> was 5 agents 5 ports or something like that.
> 
> 3)  Can IPCC Express run on the same server as CallManager or does it
> require a separate server?
> You can co-reside a small IPCC with a CCM, but consult the SRND to gauge
> the size and external server if needed.
> 
> 
> 
> 
> **-----Original Message-----
> **From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
> **bounces at puck.nether.net] On Behalf Of Voll, Scott
> **Sent: Thursday, May 26, 2005 02:01 PM
> **To: wanguy at wanguy.net; cisco-voip at puck.nether.net
> **Subject: RE: [cisco-voip] IPCC questions...
> **
> **David--
> **
> **I'm going to bet everyone else to the punch...... look at open source
> **Asterisk.
> **
> **But I do not believe there is any IPCC that does not need CM.
> **
> **The only thing that comes with CM is Attendant console which might
> take
> **care of you.... no queuing but it will allow for one number to be
> **directed to people logged in.
> **
> **As far as I know you can still run IPCC co-resident on CM.  Saves the
> **cost of a Server in small deployments.
> **
> **Scott
> **
> **-----Original Message-----
> **From: cisco-voip-bounces at puck.nether.net
> **[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David
> **Sent: Thursday, May 26, 2005 10:52 AM
> **To: cisco-voip at puck.nether.net
> **Subject: [cisco-voip] IPCC questions...
> **
> **I have a few questions pertaining to IPCC that I was hoping someone
> **familiar with the product could answer for me...  Thanks in advance.
> **
> **1)  Is there any flavor of IPCC that does not require CallManager?  I
> **mean, a flavor that could operate as a standalone call center app?
> **
> **2)  My organization needs a fairly simple 5-man call center - is there
> **a version of IPCC that comes with CallManager and is included in the
> **price of the CM software?
> **
> **3)  Can IPCC Express run on the same server as CallManager or does it
> **require a separate server?
> **
> **If possible, I'm looking for the "Cisco answer" as well as the
> **practical/real-world answer (which may be the same, I suppose).
> **
> **Thanks again for any help you guys can provide.
> **
> **-David
> **
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