[cisco-voip] Unity Training for End Users

[Leetun, Rob]

Hi Stu,


Our Telecom department provides the training to all end users.  They
have three different courses that consist of the following;  

Telephone Training - Models 7960 & 7940  - Digital

Telephone Training - Model 7912 - Single-line

Telephone Training - Console Attendant - Switchboard

 

A typical course syllabus looks like this: 

Content: This course is designed for the employee who currently has a
DIGITAL telephone. (See pages 16 and 17 of City & County In-House
Directory for assistance in identifying Digital vs Analog phone.)  The
course will introduce participants to the new 7960 and 7940 model of  IP
Telephone, which will replace their current phone. Basic functions of
the telephone and the new Unity Voicemail system will be reviewed.

Who Should Attend: Any County employee who has or is scheduled to have
an IP telephone, model 7960 or 7940.

Objectives: Upon completion of this course, a participant will be able
to: 

On IP Telephone - 

1.        Setup IP Telephone including ring tone, display contrast and
speed-dial buttons. 

2.        Answer and transfer calls. 

3.        Initiate Conference calls. 

4.       Forward IP Telephone to voicemail, another telephone or a cell
phone. 

In Unity Voicemail -

1.       Setup their new Unity Voicemail greetings. 

2.       Move their Meridian Voicemail message into their new Unity
Mailbox. 

3.       Reply to voicemail messages left in their mailbox. 

4.       Forward voicemail messages to other Unity Voicemail users or to
Meridian Mail users. 

5.       Call Unity voicemail system from an outside number. 

 Class Duration: One 2-hour session.

 

I cannot provide you with specifics of how each course was developed,
but I can give you the name of the contact person.  Hope this helps?

 

Rob

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Stu Packett
Sent: Thursday, November 03, 2005 3:52 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity Training for End Users

 

For those of you who migrated to Unity, how did you handle Unity
training for your end users?  Did you bring someone in, use videos, or
paper handouts?  We're looking for options out there and we might be
willing to purchase any software that does Unity training.

Thanks! 

________________________________

IRS Circular 230  Disclosure:  To ensure compliance with requirements
imposed by the IRS, we inform you that any U.S. federal tax advice in
this communication (including attachments) is not intended or written by
Fenwick & West LLP to be used, and cannot be used, for the purpose of
(i) avoiding penalties under the Internal Revenue Code or (ii)
promoting, marketing, or recommending to another party any transaction
or matter addressed herein. 

________________________________

ATTENTION:
The information contained in this message may be legally privileged and
confidential.  It is intended to be read only by the individual or
entity to whom it is addressed or by their designee. If the reader of
this message is not the intended recipient, you are on notice that any
distribution of this message, in any form, is strictly prohibited. 

  

If you have received this message in error, please immediately notify
the sender and/or Fenwick & West LLP by telephone at (650) 988-8500 and
delete or destroy any copy of this message. 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20051104/0f269fd5/attachment.html