AW: [cisco-voip] Strange issue with Huntgroups

[Bernhard Albler]

Hmm, we have only seen it with the HP. Unfortunately it was just
reported by one user today, so I'm not sure about the exact
circumstances yet (and without having more info I don't think I would
succeed with a tac case). My first suspicion was that this was a
mechanical issue.

What bothers me is that the ringer reportedly stopped...

I'll talk to the user and see if he can put down the HS the next time
and try to answer via the softkey. Do you have any known issue in mind?

 

Best regards

bernhard

________________________________

Von: Wes Sisk [mailto:wsisk at cisco.com] 
Gesendet: Freitag, 04. November 2005 19:25
An: Bernhard Albler; cisco-voip at puck.nether.net
Betreff: RE: [cisco-voip] Strange issue with Huntgroups

 

does it only happen on calls that arrive at the phone through huntpilot?
what if you press answer softkey on 7912?

 

/Wes

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Bernhard Albler
Sent: Friday, November 04, 2005 12:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Strange issue with Huntgroups

Hi,

maybe someone has seen this before:
I'm getting reports of the following behaviour (it's occurring
intermittent):

Broadcast Huntgroup is ringing on 2 or 3 Phones (7912 and 1 ATA)

Now, sometimes if the handset is picked up, the phone will stop ringing
but the call is not answered (timer does not start on the phone) The
call is still ringing on the other phones and can be answered there.

 

I'm runnging 4.1.3es23 (because of pickup and huntgroup functionality),
gateways are ar 12.4(3). I couldn't find anything in the bug toolkit.
Might this happen because of packet loss?

 

Best regards

bernhard

 

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