[cisco-voip] Strange issue with Huntgroups

[Wes Sisk]

i was thinking of the physical issue (hookswitch field notice), but that
does not apply for the ATA attached phones.

was just trying to establish if it follows the HP or follows the device.

/Wes
-----Original Message-----
From: Bernhard Albler [mailto:balbler at nts.at]
Sent: Friday, November 04, 2005 2:33 PM
To: Wes Sisk; cisco-voip at puck.nether.net
Subject: AW: [cisco-voip] Strange issue with Huntgroups


Hmm, we have only seen it with the HP. Unfortunately it was just reported by
one user today, so I'm not sure about the exact circumstances yet (and
without having more info I don't think I would succeed with a tac case). My
first suspicion was that this was a mechanical issue.

What bothers me is that the ringer reportedly stopped.

I'll talk to the user and see if he can put down the HS the next time and
try to answer via the softkey. Do you have any known issue in mind?



Best regards

bernhard


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Von: Wes Sisk [mailto:wsisk at cisco.com]
Gesendet: Freitag, 04. November 2005 19:25
An: Bernhard Albler; cisco-voip at puck.nether.net
Betreff: RE: [cisco-voip] Strange issue with Huntgroups



does it only happen on calls that arrive at the phone through huntpilot?
what if you press answer softkey on 7912?



/Wes

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net]On Behalf Of Bernhard Albler
Sent: Friday, November 04, 2005 12:08 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Strange issue with Huntgroups

Hi,

maybe someone has seen this before:
I'm getting reports of the following behaviour (it's occurring
intermittent):

Broadcast Huntgroup is ringing on 2 or 3 Phones (7912 and 1 ATA)

Now, sometimes if the handset is picked up, the phone will stop ringing but
the call is not answered (timer does not start on the phone) The call is
still ringing on the other phones and can be answered there.



I'm runnging 4.1.3es23 (because of pickup and huntgroup functionality),
gateways are ar 12.4(3). I couldn't find anything in the bug toolkit. Might
this happen because of packet loss?



Best regards

bernhard


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