[cisco-voip] Forward to VoiceMail issues

Wed Oct 12 13:36:22 EDT 2005

1)  Both profiles are unique, with their own pilots.

2)  I should be clear... these pilot numbers are not pointing to a
'true' voicemail.  For instance, I have set the DN to both pilots to a
SCCP device as well as to a line on a CTI Route Point on which sits an
application which will answer and stream some sample media.  There is no
true voicemail behavior, i.e., mailbox lookup.... If the app gets the
call, it answers and streams media.  

The simple application will answer correctly and stream media in the
scenario I described earlier (i.e., call the CTI Route Point with CFA -
VM, or the SCCP device with CFA - VM), however, if I have the SCCP
device's CFA -(no VM) to the CTI Route Point's DN on line 1, and if I
set CFA - VM on that CTI Route Point line that is dialed by the CFA to
point to a final destination... the call does not route.  

Call Flow - Device Layout

Devices:

1000 at SEP11112222333 ... has CFA (no VM) of 25000/Good-CSS

25000 at CTIRoute1  ... CFA - VM to pilot of 50000/Good-CSS

50000 at SEPCCCCDDDDFFFF  

Failure Call:

Random SCCP Device dials 1000 ->  CFA Invoked on 1000 at SEP111122223333 to
25000 ->  CFA-VM Invoked on 25000 at CTIRoute1 to 50000 ->
50000 at SEPCCCCDDDDFFFF never rings! Doh!

Success Call:

Random SCCP device dials 25000 -> CFA-VM Invoked on 25000 at CTIRoute1 to
50000 -> 50000 at SEPCCCCDDDDFFFF does ring!   (as a side note, I can
change SEPCCCCDDDDFFFF to a second CTI Route point on which sits the
streaming app I mention, and the app answers and streams)

3)       I'm not having a problem with a production system or production
voicemail, however, I am trying to do a simple proof-of-concept so that
I can do some other things.  I'm surprised this hasn't worked.  I don't
want to open a case until I read the logs... something very well may
stand out.

Thanks for your help Wes... I really have only one question for you...
do you think this should work in theory?

Seth

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, October 12, 2005 12:16 PM
To: Seth Call
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forward to VoiceMail issues

do the 2 voicemail profiles use different pilot numbers and are they
different voicemail systems?  what is the behavior of those voicemail
systems if they receive a request for a mailbox that does not exist?

Pls open a TAC SR, attach the ccm and SDL traces, and send me the case
number.

/Wes

-----Original Message-----
From: Seth Call [mailto:scall at metreos.com]
Sent: Wednesday, October 12, 2005 9:53 AM
To: Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Forward to VoiceMail issues

Thank you for replying Wes.

The CSSs are not an issue, I believe.  Allow me to reword:

Two devices have Forward All - VoiceMail, both with unique VM Profiles.
I can call each device individually, and both will correctly route to
the specified VM DN.   

I then take of CFA-VM, and do a regular forward from device 1 to device
2 (Voicemail checkbox unchecked, etc).  The second device which is being
forwarded to has a CFA-VM that I just tested directly... yet the call
doesn't route to VM.

I'm admittedly not that strong at looking at the traces.  Even knowing
where to start is helpful:  I'll take a look.  

Thanks, 

Seth

________________________________

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Tuesday, October 11, 2005 8:22 PM
To: Seth Call
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Forward to VoiceMail issues

Seth,
What voicemail profiles are configured on your devices?  The calling
search space of those voice mail profiles are used to attempt to forward
the call to the voicemail pilot DN associated with the voicemail
profile.  If the CSS of the voicemail profile does not include the
partition of the pilot the forward will return reorder.

If you would like to unicast me the SDI and SDL trace from callmanager
I'd be happy to take a look.

/Wes

Seth Call wrote: 

To all,

I'm trying to do a proof-of-concept with voicemail port forwarding, and
I'm having little luck.  I'm not testing with unity; rather testing
general call routing using voicemail ports.  To explain:

I can cause a call to the primary line on a SCCP device to forward to a
given voicemail port. (Forward All - VoiceMail checked on the line) 

Specifically, the DN of the port I'm forwarding to is located on either
SCCP Device, CTI Route Point, or CTI Port.  All three of these device
types will receive the forwarded call.  However, if I try to do a second
Forward All - Voicemail on this new device with a second voicemail port,
the call does not route on. (Fast Busy)

I have also found that just doing a simple forward on the initial SCCP
device to the second SCCP or CTI device does not work either (with that
second device having a Forward All - Voicemail).  As far as I can tell,
the port DN just isn't routing!  

Also, I know the second device that has Forward All - Voicemail is
configured correctly in that I can call it directly, and it will route
to the port DN it has specified.

Does anyone have any ideas on how I can get that second device to
forward to Voicemail successfully?  Maybe I've not configured something
correctly...

Seth

________________________________

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