[cisco-voip] CCM - weird pilot point problem

Tue Sep 6 12:45:46 EDT 2005

Thanks again Ryan,

looks like it's working fine.

Vincent

> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: mardi 6 septembre 2005 16:25
> To: Vincent De Keyzer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CCM - weird pilot point problem
> 
> I suspect the ideal solution for you is to use a codec-class on the
> voip dial-peer that will allow it to do 711a or 711u (or whatever else
> you put in the class).
> http://www.cisco.com/en/US/products/sw/voicesw/ps556/
> products_tech_note09186a00800945d6.shtml#third
> 
> Your IP phone has no issues because it can "talk" g729, g711a, g711u,
> etc.  Right now your gateway is only advertising support for 1 codec.
> 
> -Ryan
> On Sep 6, 2005, at 9:47 AM, Vincent De Keyzer wrote:
> 
> Well done Ryan! I created a more specific dial-peer with g711ulaw and
> now it
> works.
> 
> However, I would like to keep the generic dial-peer and work with A-law
> (which is more standard for me).
> 
> Does the problem come from the CallManager or from the IVR?
> 
> If it's the IVR, how can I prove them it's their fault?
> 
> Also, how come the problem does not appear when I call 7778 from an IP
> phone?
> 
> Vincent
> 
> 
> > -----Original Message-----
> > From: Ryan Ratliff [mailto:rratliff at cisco.com]
> > Sent: mardi 6 septembre 2005 15:37
> > To: Vincent De Keyzer
> > Cc: cisco-voip at puck.nether.net
> > Subject: Re: [cisco-voip] CCM - weird pilot point problem
> >
> > Try changing the codec to g711ulaw.  If you call into your IVR from an
> > IP phone and hit the ? button twice quickly you'll see call statistics,
> > including codec.  I'm pretty sure this will indicate g711u.
> >
> > -Ryan
> > On Sep 6, 2005, at 9:27 AM, Vincent De Keyzer wrote:
> >
> > Codec configuration is OK IMHO:
> >
> > eads#sh call history voice brief id 352B
> >
> > (...)
> >
> > 352B : 34451 1054030270ms.34442 +-1 +430 pid:2000 Originate 12347778
> >   dur 00:00:00 tx:0/0 rx:0/0 2F  (no resource (47))
> >   IP 0.0.0.0:0 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms
> > g729r8
> > pre-ietf
> >   media inactive detected:n media contrl rcvd:n/a timestamp:n/a
> > 352B : 34452 1054030700ms.34443 +-1 +340 pid:2001 Originate 12347778
> >   dur 00:00:00 tx:0/0 rx:0/0 2F  (no resource (47))
> >   IP 0.0.0.0:0 SRTP: off rtt:0ms pl:0/0ms lost:0/0/0 delay:0/0/0ms
> > g729r8
> > pre-ietf
> >   media inactive detected:n media contrl rcvd:n/a timestamp:n/a
> > 352B : 34453 1054031060ms.34444 +-1 +0 pid:1 Originate 12347778
> >   dur 00:00:00 tx:0/0 rx:0/0 3   (no route to destination (3))
> > Telephony 0/0/0:15 [0/0/0] tx:0/0/0ms None noise:0dBm acom:0dBm
> >
> > 352B : 34450 1054030270ms.34445 +-1 +790 pid:1 Answer XXXX8901
> >   dur 00:00:00 tx:0/0 rx:0/0 3   (no route to destination (3))
> > Telephony 0/0/0:15 (34450) [0/0/0.29] tx:0/0/0ms None noise:0dBm
> > acom:0dBm
> >
> >
> > dial-peer voice 2000 voip
> >   translation-profile outgoing InCentrex
> >   destination-pattern 1.......
> >   progress_ind setup enable 3
> >   modem passthrough nse codec g711alaw
> >   session target ipv4:10.11.12.13
> >   dtmf-relay h245-alphanumeric
> >   codec g711alaw
> >   fax rate disable
> >   no vad
> > !
> > dial-peer voice 2001 voip
> >   translation-profile outgoing InCentrex
> >   preference 5
> >   destination-pattern 1.......
> >   progress_ind setup enable 3
> >   modem passthrough nse codec g711alaw
> >   session target ipv4:10.11.11.13
> >   dtmf-relay h245-alphanumeric
> >   codec g711alaw
> >   fax rate disable
> >   no vad
> >
> >
> >
> > eads#
> >
> >
> >> -----Original Message-----
> >> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> >> Sent: mardi 6 septembre 2005 15:19
> >> To: Vincent De Keyzer
> >> Cc: cisco-voip at puck.nether.net
> >> Subject: Re: [cisco-voip] CCM - weird pilot point problem
> >>
> >> As others have stated this is most likely because your gateway either
> >> doesn't have a codec configured or is set to use g.729 (which is the
> >> default under a voip dial-peer).  Most CTI devices can only use g.711
> >> and if you do not have a transcoder that can be invoked the call will
> >> be rejected.
> >>
> >> -Ryan
> >> On Sep 6, 2005, at 4:29 AM, Vincent De Keyzer wrote:
> >>
> >> Hello,
> >>
> >> I have a strange problem with a pilot point that I can reach
> >> internally
> >> but not from the outside.
> >>
> >> DN 7778 is a pilot point (not a hunt pilot) connected to an IVR
> >> system.
> >>
> >> When I dial 7778, the IVR picks up the call and plays the initial
> >> greeting. So far, so good.
> >>
> >> Then there is a Translation Pattern (used for incoming calls) that
> >> maps
> >> a range of 10 external numbers to a range of 10 internal numbers:
> >> 1234777X -> 777X.
> >>
> >> So when I dial from the outside to number 12347778, I should reach the
> >> IVR. But instead I get a fast busy - a "show call history voice" the
> >> gateway shows a "no resource" sent back by the CCM.
> >>
> >>   The TP pattern works OK because I can call 12347770 (I reach DN
> >> 7770).
> >>
> >> Anyone?
> >>
> >> Vincent
> >>
> >>
> >>
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