[cisco-voip] Agent Phones

[Nesen Kisten]

 Hi,
 
When I Agents in IPCC press stats on their phone they get calls queued : 5, however there are no calls in the queue, when I make call to the contact centre calls queued goes to 6, they answer and it goes back to 5, is there a way to refresh this ?, or is this configuration issue on IPCC ?
 
Kind Regards

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